Regina Green
Gilbert,Arizona
Summary
To build a long term career in the human service field with opportunities for growth. Compassionate Case Manager experienced in stressful environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
19
19
years of professional experience
Work History
Lead Case Manger
Copa Health
08.2022 - Current
- Under supervision of Clinical Coordinator, duties included support of therapeutic services and provided comprehensive direct support services which are structured to meet needs of adult population composed of SMI, dual-diagnosed and/or referred persons averaging 55 adults on monthly basis
- Providing completed assessment and service plan and implemented services to consumers in accordance with their Individualized Service Plan (ISP); communicates and documents consumer’s progress toward their recovery; performs related duties as required.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
- Provided leadership, guidance and support to staff members.
Program Coordinator
Lifewell Behavorial Wellness
03.2017 - 07.2022
- Duties included, but not limited, all aspects of established community living site with 14 on site residents assigned and 6 residents off site.
- Screening of all applicants for program eligibility and determining site cohesiveness.
- If ineligible, provided alternative suggested communities.
- Managed and maintained multiple full-time employees for onsite services as well as rotational employees for after-hour services and supervision.
- Ensure all staffing levels are met and all shifts are covered.
Case Manger
Lifewell Behavioral Wellness
05.2016 - 03.2017
- Under supervision of Clinical Coordinator, duties included support of therapeutic services and provided comprehensive direct support services which are structured to meet needs of adult population composed of SMI, dual-diagnosed and/or referred persons averaging 45 adults on monthly basis
- Providing completed assessment and service plan and implemented services to consumers in accordance with their individualized service plan (ISP); communicates and documents consumer’s progress toward their recovery; performs related duties as required.
- Developed and implemented comprehensive case management plans to address client needs and goals
- Monitored clients' progress and tracked client services to provide crisis interventions
- Developed and implemented safety plans for clients at risk of harm to provide protection
Department of Child Safety Specialist III - Case Manager
State of Arizona
11.2005 - 04.2016
- Offered professional testimony in court hearings as well as trials, made recommendations, in accordance with state and local laws, and have personally visited each child to ensure their welfare and safety
- Supervised visitation and placement of children found to be in clear and present danger
- Provided ongoing follow-up to ensure safety and welfare of these children
- Documented data and completed accurate updates to case records
- Facilitated family meetings to ensure communication and collaboration between family members
- Maintained detailed case histories, metrics and reports to meet strict standards
Out patient test scheduler
East Valley Diagnostic Imaging
10.2004 - 10.2005
- Handled incoming and out going calls to schedule patient tests.
Education
Master of Science - Administration of Justice and Security
University of Phoenix
Phoenix, Arizona07.2007
Bachelor of Science - Human Services
University of Phoenix
Phoenix, Arizona06.2005
Skills
- Management – Supervised employees who provided life skills for residents assigned to in house residential treatment for behavioral modification Provided testimony in behavioral progress and assisted psychologists and psychiatrists assigned through observational progress reports of residence Strong written and verbal communication skills
- Policy Implementation
- Cross-functional Collaboration
- Self-Motivation
- Training and Development
- Case Documentation
- Multitasking
- Effective Communication
- Adaptability
- Decision Making
Volunteer Experience
- Hospice of the Valley
- Odyssey Hospice
- La Mesita Homeless Shelter
Timeline
Lead Case Manger
Copa Health
08.2022 - Current
Program Coordinator
Lifewell Behavorial Wellness
03.2017 - 07.2022
Case Manger
Lifewell Behavioral Wellness
05.2016 - 03.2017
Department of Child Safety Specialist III - Case Manager
State of Arizona
11.2005 - 04.2016
Out patient test scheduler
East Valley Diagnostic Imaging
10.2004 - 10.2005
Master of Science - Administration of Justice and Security
University of Phoenix
Bachelor of Science - Human Services
University of Phoenix
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