MICHELE GOOLSBY
Mesa,AZ
Summary
Enthusiastic individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Mental Health and Wellness. Motivated to learn, grow and excel in Mental Health and Wellness Industry.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Case Manager
Copa Health
05.2021 - 08.2022
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Helped patients receive appropriate, high-quality care with reasonable results.
- Consulted with clinicians to devise and manage ongoing care plans for at-risk patients.
Front Office Administrator/Operations Assistant
Frontier USA
06.2016 - 04.2021
- Responsible for the reception, , security monitoring, processing mail, and conference preparation.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Made decisions affecting daily operations such as purchasing and inventory management.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Streamlined processes to maximize operational efficiency.
Co-Founder
Mosaic Church of Arizona
09.2009 - 01.2016
- Responsible for leadership training.
- Accounts payable for church supplies and equipment.
- Preformed life coaching skills in member's one-on-one sessions.
- Provided support to grieving family members.
Human Resource Specialist
PLC Charter Schools
01.2002 - 12.2006
- Responsible for all human resources matters for small charter school.
- Processing payroll.
- Record keeping.
- Background checks
- Assisted CEO.
Education
Paralegal Certificate -
American Institute For Paralegal Studies, Springfield College
Master of Science - Mental Health and Wellness
Grand Canyon University
Phoenix, AZ04.2021
Certified Practitioner Life Coach -
Life Coach
The American Association Of Christian Therapists12.2011
Bachelor of Science - Psychology, Sociology
Springfield College
Springfield, MA06.1981
Skills
- Word, Outlook, some Excel
- Accounts payable
- Life Coach
- Filing
- Human resources
- Leadership training
- Paralegal
- Payroll Process
- Reception
- Record keeping
- Ordering supplies
Certification
- Notary, American Association of Notaries
- First-Aid Certificate
Volunteer Work
Midwest Food Bank, Mesa, AZ
Feed My Starving Children, Mesa, AZ
Timeline
Case Manager
Copa Health
05.2021 - 08.2022
Front Office Administrator/Operations Assistant
Frontier USA
06.2016 - 04.2021
Co-Founder
Mosaic Church of Arizona
09.2009 - 01.2016
Human Resource Specialist
PLC Charter Schools
01.2002 - 12.2006
Paralegal Certificate -
American Institute For Paralegal Studies, Springfield College
Master of Science - Mental Health and Wellness
Grand Canyon University
Certified Practitioner Life Coach -
Life Coach
Bachelor of Science - Psychology, Sociology
Springfield College
- Notary, American Association of Notaries
- First-Aid Certificate
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