Spring Sorensen
Phoenix,AZ
Summary
I have 20+ years of Customer Service experience, I am knowledgeable in Microsoft Word, Works, Excel, 10 key and some Spreadsheets and Databases. I have experience in back office filing, printing, binding, accounting, ordering and multi-phone use. I am current in CPR, 1st Aid, Article 9, P&S, Compliance Training and I have my Fingerprint Clearance Card. I am also an Arizona Notary. Authorized to work in the US for any employer
Overview
14
14
years of professional experience
1
1
Certification
Work History
Benefits Specialist
Copa Health
04.2021 - Current
- I currently assist with Front Office and Back Office duties for Copa Metro Health Home.
- I assist members with checking in/out for their appointments and setting up/dispatching their transportation.
- I answer incoming calls and transfer them to the appropriate teams.
- I collect faxes and other documents to scan into members charts.
- I process incoming Requests and send out appropriately to respected outside providers and members.
- I disperse requested supplies and keep track of supplies when running low.
- When needed, I run EVS checks for member insurances.
- Since February 2022, I have been the Benefit Specialist for Copa Metro Health Home
- I assist members with their AHCCCS Benefits and answer Benefit questions
- I do AHCCCS and Mercy Care Verifications on a daily basis for Metro
- Prior to becoming the Benefits Specialist, I was an OA for Metro Health Home
- I scanned, scheduled, charted, faxed, got packets ready for Referrals and Transfers and answered phones
- I started out as a Front Desk Assistant in April 2021
- Whenever my Supervisor needed someone to come in early or fill in for another co-worker, I was always there and willing to help out
- After my shift, I made sure our building was secure and cleaned before I clocked out and left for the day.
DSP/Manager
AIRES LLC
09.2019 - 04.2021
- I was a weekday overnight DSP for a group home
- My main schedule was Monday 9pm until Friday 7am
- I made sure the consumers were safe at night, cleaned the house, did their laundry, and I checked on them every couple hours
- In the mornings, I got them ready for the day by helping them with their morning routines, gave them their morning medications, their breakfast, do all of the charting and their record keeping
- In January 2020, I was promoted to Group Home Manager
- As the manager, I made sure that all their appointments were done, books were in order, meds ordered and their paperwork was filed and sent off on a weekly and monthly basis to the office.
DSP/PM
Arizona MENTOR
11.2010 - 08.2019
- I was a weekend overnight DSP for a group home
- My main schedule was Fri 10pm until Mon 9am
- I made sure the consumers were safe at night, cleaned the house, did their laundry, and I checked on them every couple hours
- In the mornings, I got them ready for the day by helping them with their morning routines, gave them their morning medications, made them their breakfast, did all of the charting and their record keeping and on Monday morning's, I drove them to their DTA's
- In June 2018, I was promoted to Group Home Manager
- I made sure that all their appointments were done, books were in order, meds ordered and their paperwork was filed and sent off on a weekly and monthly basis to the office.
Education
High school diploma -
North Canyon High School
Phoenix, AZ05.1995
Skills
- Direct Support and Care for DDD/SMI consumers (10 years)
- Customer Service (10 years)
- Microsoft Word, Works and Excel (10 years)
- 10 key (5 years)
- Phone Etiquette
- Typing
- Microsoft Outlook
- Developmental Disabilities Experience
- Databases
- Program Management
- Medication Administration
- Autism Experience
- Data Entry
- Organizational Skills
- Clerical Experience
- Accounting
- Filing
- Computer Skills
- Front Desk
- Leadership
Certification
Arizona Notary Republic, 05/2022, 05/2026
Timeline
Benefits Specialist
Copa Health
04.2021 - Current
DSP/Manager
AIRES LLC
09.2019 - 04.2021
DSP/PM
Arizona MENTOR
11.2010 - 08.2019
High school diploma -
North Canyon High School
Arizona Notary Republic, 05/2022, 05/2026
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