Rosie Carrillo
Rancho Cucamonga,CA
Summary
Skilled Intensive Case Manager with background in managing complex cases in healthcare settings. Strengths include strong interpersonal communication, decision-making skills and ability to build effective relationships with clients and multidisciplinary teams. Notable impact includes successfully coordinating care plans, advocating for client needs and improving overall patient outcomes. Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Intensive Case Manger
East Valley Community Health Center
Pomona, CA
02.2021 - Current
- Improved outcomes and successes by utilizing multidisciplinary risk identification and management in care planning.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Facilitated group sessions and workshops for clients on various topics.
- Evaluated and addressed individual client needs and concerns.
- Acted as role model for clients by exhibiting positive behaviors.
- Maintained and developed community relationships to support various client referrals.
- Assisted clients in setting realistic goals and developing action plans.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Adhered to ethical standards set forth by our organization's code of ethics.
- Advocated on behalf of clients to secure necessary services and support.
- Actively sought opportunities for professional development through trainings or conferences related to my field.
- Ensured that all paperwork was completed accurately and submitted on time according to agency guidelines.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Monitored client progress through regular home visits or phone calls; documented changes in behavior or condition accordingly.
- Communicated effectively with families and guardians regarding their loved one's progress towards recovery goals; provided support during difficult times where needed.
- Conducted initial assessments to determine client eligibility for programs and services.
- Engaged with community partners to build relationships that would benefit our organization's mission.
- Served as a liaison between the client and other providers involved in the delivery of care such as psychiatrists, psychologists, social workers.
- Evaluated program effectiveness and suggested improvements based on client outcomes.
- Performed psychosocial assessments and documented casework.
- Maintained up-to-date case records with case activity status.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Assisted individuals with eligibility for available benefits.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
- Conducted assessments of client's needs, strengths, and challenges in order to develop an appropriate care plan.
- Utilized case management software and databases for efficient information tracking.
- Developed and maintained relationships with community resources and service providers.
- Maintained confidentiality and adhered to professional ethics and standards.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
RBH Intensive Case Manager
Prototypes Women's Center
Pomona, CA
07.2020 - 02.2021
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Maintained up-to-date case records with case activity status.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Used knowledge of successful crisis intervention techniques and supportive problem-solving to achieve treatment goals.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Facilitated group sessions and workshops for clients on various topics.
- Participated in professional development opportunities to stay current with best practices in case management.
- Implemented and formulated tailored treatment plans with needs evaluation and patient psychosocial functioning.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Evaluated and addressed individual client needs and concerns.
- Visited clients at residences to assist courts with custody decisions and conduct home study assessments.
- Assisted individuals with eligibility for available benefits.
- Provided education about community resources available to meet the needs of clients.
- Implemented crisis intervention strategies as needed to address emergent client issues.
- Developed and maintained relationships with community resources and service providers.
- Ensured that all paperwork was completed accurately and submitted on time according to agency guidelines.
- Maintained and developed community relationships to support various client referrals.
- Engaged with community partners to build relationships that would benefit our organization's mission.
- Managed caseloads effectively, ensuring timely documentation and reporting.
- Practiced cognitive behavioral therapy, motivational enhancement and structural family therapy in individual and group settings.
Community Health Worker
East Valley Community Health Center
Pomona, CA
03.2019 - 07.2020
- Offered emotional support during difficult times or stressful situations.
- Managed load of multiple cases on consistent basis.
- Conducted assessments of participant needs, developed individualized service plans and provided referrals to appropriate resources.
- Collaborated with partners from local public agencies to coordinate services that support reentry efforts into the community.
- Facilitated job readiness workshops focused on topics such as resume writing, interviewing skills, job search strategies and financial literacy.
- Developed and maintained relationships with community-based organizations to identify potential employment opportunities for program participants.
- Connected individuals with relevant community resources and coordinated referrals.
- Provided referrals for housing assistance, substance abuse treatment and mental health counseling when necessary.
- Provided case management services including monitoring progress towards goals and providing crisis intervention as needed.
- Helped individuals address disabilities and put together career plans.
- Coordinated transportation for program participants as needed to access job training programs or employment sites.
- Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
- Attended court hearings as a representative of the organization when necessary.
- Offered guidance on legal issues related to criminal records, expungement processes and voting rights restoration.
- Prepared patients for self-management and decision-making responsibilities.
- Established long and short-term goals for therapeutic services to encourage patient progress.
Education
Associate of Arts - Psychology
Mt. San Antonio College
Walnut, CA01-2024
Bachelor of Arts - Sociology
California State Polytechnic University, Pomona
Pomona, CASkills
- Case management
- Crisis intervention
- Client advocacy
- Risk assessment
- Community resource development
- Documentation management
- Effective communication
- Confidentiality compliance
- Domestic violence support
- Behavioral health interventions
- Disability support
- Substance use treatment
- Homelessness prevention
- Substance abuse awareness
- Transportation assistance
- Human trafficking awareness
- Mental health
- Social work
- Active listening
- Patient needs assessment
- Community outreach
- Case documentation
- Verbal and written communication
- Patient support
- Documentation and reporting
Accomplishments
East Valley Team Hero of the year 2023, recognition From La County Supervisor Hilda Solis For Homeless services, January 2024 award From ViVe for Community Forward award
Languages
English
Professional
Spanish
Professional
Certification
- Domestic violence Certification
- Trauma Informed
- Motivational interviewing
- Mental health First aid
References
References available upon request.
Timeline
Intensive Case Manger
East Valley Community Health Center
02.2021 - Current
RBH Intensive Case Manager
Prototypes Women's Center
07.2020 - 02.2021
Community Health Worker
East Valley Community Health Center
03.2019 - 07.2020
Associate of Arts - Psychology
Mt. San Antonio College
Bachelor of Arts - Sociology
California State Polytechnic University, Pomona
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