Bria Felizier
Houston,TX
Summary
Dynamic and results-oriented professional with a proven track record at Ford Motor Company, adept in case management and data analysis. Excelled in enhancing client support through innovative problem-solving and effective communication, significantly improving case resolution efficiency. Skilled in MS Office and relationship building, I bring a passion for driving positive outcomes and client satisfaction.
Overview
6
6
years of professional experience
Work History
Case Manger
Ford Motor Company
Houston, TX
04.2022 - 05.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
Document Specialist
Genuent
Houston, TX
10.2020 - 04.2022
- Performed regular audits of document repositories, ensuring the accuracy and integrity of all stored information.
- Managed high volumes of documents efficiently, prioritizing tasks according to deadlines and project requirements.
- Safeguarded sensitive information by adhering to strict security protocols when handling confidential documents.
- Expedited project completion times by proactively identifying bottlenecks in document processing workflows and proposing solutions.
- Assisted in the development of training materials for new hires, promoting consistency and efficiency across the Document Specialist team.
Data Entry Administrator
Apple
Houston, TX
01.2018 - 08.2020
- Maintained high levels of data confidentiality, adhering to strict security protocols and guidelines.
- Improved data accuracy by meticulously verifying and correcting information during entry.
- Remained adaptable to changing workloads and priorities while maintaining a high level of organization and attention to detail.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
Education
Diploma -
Morton Ranch High School
Katy, TXFortis College
Houston TexasAssociate -
Houston Community College
Houston, TXSkills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Email and Telephone Etiquette
- Data Entry and Analysis
- MS Office
- Patient support
- Type or edit your skills here
- Decision-Making
- Relationship Building
- Client Advocacy
- Care Coordination
- Community Resources
- Case Planning
- Documentation proficiency
- Records Management
- Resource Management
- Case Management Tracking
Timeline
Case Manger
Ford Motor Company
04.2022 - 05.2024
Document Specialist
Genuent
10.2020 - 04.2022
Data Entry Administrator
Apple
01.2018 - 08.2020
Diploma -
Morton Ranch High School
Fortis College
Associate -
Houston Community College