Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Yazminelly Cardona

Perth Amboy,NJ

Summary

Dedicated and compassionate individual with a strong passion for working with youth. I have spent numerous years volunteering at local youth organizations and mentoring programs, witnessing the positive impact of providing support and guidance to young people. Currently, I serve as a case manager for homeless families, where I continue to nurture their personal growth and development. Through my experience, I have learned the significance of building strong relationships and creating a safe space for people to express themselves. My ultimate commitment is to empower them to overcome challenges and achieve their maximum potential.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Case Manger

Women In Need Win
01.2025 - Current
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Strengthened relationships with community organizations to increase access to supportive resources for clients in need.

Case Manager

Project Hospitality
01.2023 - Current


  • I have been a LGBT case manager where I have worked closely with LGBTQ+ youth to provide culturally competent and affirming services
  • I have managed a case load of about 115 cases at a time
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Implemented feedback system for clients to share their experiences, enhancing service quality through direct input.
  • Trained new case managers, raising team's overall competency and service delivery standards.
  • Facilitated workshops on life skills, contributing to improved self-sufficiency of clients especially of those in the LGBTQ+ community.
  • Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Provided leadership, guidance and support to staff members.

Sales Associate

Marshall's
10.2023 - 08.2024
  • I utilized my strong communication skills to assist customers in finding the perfect products for their needs
  • I was reliable, as I would always be willing to pick up shifts and assist with any tasks needed to support the team
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • My strong communication skills allowed me to effectively interact with customers and address any concerns or questions they may have, further enhancing their shopping experience
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Registered Behavior Tech

Master Mind
10.2022 - 08.2023
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
  • Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
  • Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.

Education

Bachelor of Arts - Social Science

SAINT PETER'S UNIVERSITY
Jersey City, NJ
05-2024

High School Diploma -

ACADEMY FOR URBAN LEADERSHIP
Perth Amboy, NJ
06-2018

Skills

  • Active listening
  • Conflict resolution
  • Resource coordination
  • Case Management
  • Powerpoint presentations
  • Crisis intervention
  • Time management
  • Organization
  • Prioritization skills
  • Problem-solving
  • Relationship building
  • Email and telephone etiquette
  • Positive attitude
  • Community outreach

Certification

Registered Behavioral Technician, 01/01/22

Languages

Spanish
Native or Bilingual

Timeline

Case Manger

Women In Need Win
01.2025 - Current

Sales Associate

Marshall's
10.2023 - 08.2024

Case Manager

Project Hospitality
01.2023 - Current

Registered Behavior Tech

Master Mind
10.2022 - 08.2023

Bachelor of Arts - Social Science

SAINT PETER'S UNIVERSITY

High School Diploma -

ACADEMY FOR URBAN LEADERSHIP

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Yazminelly Cardona