Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shelcy Covil

Queens,NY

Summary

Detail-oriented and organized professional with a proven track record in leadership, operations management, and client relations. Adept at overseeing day-to-day activities, coordinating teams, and maintaining compliance with policies and procedures. Strong communicator skilled in conflict resolution, documentation, and relationship management, with extensive experience fostering collaboration among stakeholders. Excels in streamlining processes and delivering exceptional service in dynamic, fast-paced environments. Prepared to leverage these skills in property management to ensure efficient operations, tenant satisfaction, and property excellence.

Overview

8
8
years of professional experience

Work History

Social Service Supervisor/ Acting Program Director

Women In Need Win
Queens, NY
10.2022 - Current
  • Directed a team of staff members to ensure timely completion of tasks, aligning closely with property management team oversight.
  • Collaborated with external organizations to coordinate resources and resolve client needs, demonstrating strong vendor management skills.
  • Conducted regular evaluations of team performance and implemented changes to enhance productivity and meet organizational objectives.
  • Conducted regular evaluations of team performance and implemented changes to enhance productivity and meet organizational objectives.
  • Maintained detailed records, ensured compliance with internal and external standards, and optimized workflows to meet key performance indicators.
  • Delivered exceptional service to clients by addressing complaints and resolving conflicts professionally and efficiently.

Case Manager

Women In Need Win
Queens, NY
08.2021 - 10.2022
  • Oversaw client cases from intake to resolution, including maintaining organized documentation, scheduling, and follow-ups.
  • Developed personalized service plans, akin to tenant management strategies, to meet client needs and monitor progress.
  • Provided ongoing support through crisis intervention and conflict resolution, maintaining high levels of satisfaction.
  • Worked closely with community organizations and service providers, comparable to collaborating with contractors and vendors in property management.

Case Manager

Women In Need Win
Bronx, NY
01.2019 - 05.2021
  • Managed an active caseload, ensuring timely documentation and compliance with regulations.
  • Utilized problem-solving and decision-making skills to address client challenges, mirroring tenant
  • Utilized problem-solving and decision-making skills to address client challenges, mirroring tenant relations management.
  • Conducted regular site visits to monitor living environments, ensuring safety and adherence to standards.

Adult Aide

New York Health Care Inc
Long Island, NY
01.2017 - 06.2019
  • Assisted with daily living tasks while maintaining a high standard of care, emphasizing attention to detail and safety.
  • Ensured the environment was clean, safe, and well-maintained, paralleling property upkeep and maintenance duties.

Education

Bachelor of Science -

York College
Jamaica, NY

Skills

  • Property Operations Management: Oversight of facilities, workflows, and process improvements
  • Tenant and Client Relations: Expertise in maintaining positive relationships, addressing concerns, and resolving disputes
  • Leadership & Team Management: Experienced in staff supervision, training, and fostering productivity to achieve organizational goals
  • Budgeting & Reporting: Skilled in tracking expenses, preparing reports, and maintaining compliance with policies
  • Organization & Multitasking: Capable of managing competing priorities while maintaining attention to detail
  • Vendor and Contractor Coordination:
    Collaborated with external organizations to provide necessary services and resources
  • Crisis Management & Problem-Solving: Skilled in resolving high-pressure challenges and maintaining operational continuity

Timeline

Social Service Supervisor/ Acting Program Director

Women In Need Win
10.2022 - Current

Case Manager

Women In Need Win
08.2021 - 10.2022

Case Manager

Women In Need Win
01.2019 - 05.2021

Adult Aide

New York Health Care Inc
01.2017 - 06.2019

Bachelor of Science -

York College

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Shelcy Covil