Leslie Swab

Work History

Feeding South Florida

Pembroke Park, FL

06.2017 - Current

Passionate for individuals who are food insecure.
Develop, streamline, and maintain all aspects of direct service programming at 2nd largest food bank in America. Increased distribution to 176 Million pounds.
Increased annual food distribution while maintaining excellent customer rapport
Implemented new distribution systems such as Primarius and Ceres, strategic plans, and analytic objectives which impacted organization’s mission and values.
Controlled inventory transactions to reconcile ordering processes with demand forecasts.
Organized financial reporting, scheduling and inventory systems to enhance productivity.

Custom Mosaics, Inc

Sunrise, FL

01.2011 - 06.2017

Regulated daily operations of companies’ inside sales departments including training employees, preparing sales forecasts, and ensuring that employees complete their set tasks each day, both business to business, B2C, and Ecommerce.
Launched 2 new lines, created website's
Cultivated relationships with customers and community to drive growth
Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives. Increased sales revenue to $6M
Worked closely with other departments to promote products and marketing campaigns.
Managed Social Media, posting daily.

JB Marketing, Inc

Deerfield Beach, FL

03.2005 - 01.2011

Managed and led all department-wide meetings, workshops, and functions
Held product-focused events which would attract new customers build new relationships
Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives. Increased Sales by 15% within year, began Ecommerce and B2C.
Prepared pricing strategies for current customers to enhance sales and increase profitability.
Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.

1800Flowers

Orlando, FL

03.2002 - 12.2010

Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
Managed team of 50, with average of 25 calls per day.
Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
Engaged in cross-selling and up-selling activities to enhance customers' experiences and generate revenue.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Spearheaded department training for appraisals of new components.
Reviewed shift reports to understand current numbers and trends.
Maintained key performance indicators and acceptable performance levels to support assigned customer base.