Ehab Zayad
PORT SAINT LUCIE,FL
Summary
Resilient and organized manager, proficient in organizing schedules, managing inventory and enhancing financial controls. Effectively plan sales strategies, coordinate service initiatives and motivate employee excellence. Recognize team weaknesses and optimize plans to drive growth.
Overview
14
14
years of professional experience
Work History
Assistant Manager of Operations
Chicago City Distributors Inc
Hickory Hills, IL
02.2019 - 03.2022
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
Assistant Retail Sales Manager
Dicks Sporting Goods
Tinley Park, IL
01.2016 - 02.2019
- Maintained high levels of organization in store by directing customers and replenishing merchandise.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Submitted reports to senior management to aid in business decision-making and planning.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Store Manager
GNC
Chicago Ridge, IL
12.2012 - 01.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Assistant Customer Service Manager
Five Below
Chicago Ridge, IL
10.2010 - 12.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Recognized and rewarded outstanding work performance to cultivate positive and collaborative customer service culture.
- Resolved concerns with products or services to help with retention and drive sales.
Car Salesman
CarMax
Orland Park, IL
05.2008 - 10.2010
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Negotiated purchase prices and explained sales, warranty and optional products.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Responded to customer enquiries via telephone and email.
Education
MBA - Business Administration And Management
University of Phoenix
Phoenix, AZ07.2021
Bachelor of Arts - English Language And Interpretation
Applied Science Private University
Amman-Jordan07.2006
Skills
- Recruitment and Hiring
- Quality Assurance
- Records Organization and Management
- Financial Statement Review
- Administrative Management
- Training Management
- Originality and Creativity
- Customer Service Management
- Team Leadership
- Problem Anticipation and Resolution
- Staff Scheduling
- Decision Making
Timeline
Assistant Manager of Operations
Chicago City Distributors Inc
02.2019 - 03.2022
Assistant Retail Sales Manager
Dicks Sporting Goods
01.2016 - 02.2019
Store Manager
GNC
12.2012 - 01.2016
Assistant Customer Service Manager
Five Below
10.2010 - 12.2012
Car Salesman
CarMax
05.2008 - 10.2010
MBA - Business Administration And Management
University of Phoenix
Bachelor of Arts - English Language And Interpretation
Applied Science Private University