Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ehizogie Uzamere

Forest Park,Georgia

Summary

Well-qualified Dispatcher/Customer Service with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.

Overview

12
12
years of professional experience

Work History

Remote Dispatcher

Tech Systems Inc
08.2018 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to 100 technical support needs.
  • Assisted with updating technical support best practices for use by team.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Maintained files, records and chronologies of entry activities.
  • Verified data files prior to entry to maintain high data accuracy.

Dispatcher

Andy Frain Security
02.2014 - 08.2018
  • Operated multi-line telephone system, prioritized calls and initiated appropriate action based on incident type and importance.
  • Operated and monitored fire alarm and security CCTV systems to maintain building safety.
  • Prepared detailed incident reports to facilitate appropriate follow-up.
  • Leveraged two-way radio or telephone to dispatch security officers or other personnel.

Dispatcher

Turus Security
03.2011 - 01.2014
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 80 daily calls.

Education

Associate of Applied Science -

Touro College
New York, NY
06.2005

Skills

  • Updating Logs
  • Routing Orders
  • Prioritizing Calls
  • Delivery Procedures
  • Emergency Situations
  • Critical Thinking
  • Special Projects
  • Preventive Maintenance

Timeline

Remote Dispatcher

Tech Systems Inc
08.2018 - Current

Dispatcher

Andy Frain Security
02.2014 - 08.2018

Dispatcher

Turus Security
03.2011 - 01.2014

Associate of Applied Science -

Touro College

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Ehizogie Uzamere