Erica Steiner
Charlestown,MA
Summary
Career minded and passionate Private Events Manager offering seven years of expertise in special events planning and hospitality management. Looking to embrace new challenges and learning opportunities. Excited to bring talent, creativity and leadership to employer.
Overview
7
7
years of professional experience
Work History
Private Events Manager
Mooo....Seaport / Columbus Hospitality Group
02.2023 - Current
- Managed all aspects of event planning, from initial concept to post-event follow-up, ensuring seamless execution.
- Enhanced customer satisfaction by providing personalized attention and prompt responses to inquiries.
- Conducted site visits with potential clients, highlighting venue features and discussing customization options.
- Implemented innovative décor concepts that elevated the overall ambiance of each event.
Dining Room Manager
Sorellina / Columbus Hospitality Group
08.2018 - 02.2023
- Developed strong relationships with guests, resulting in a high rate of repeat clientele.
- Managed inventory and supply ordering, maintaining optimal stock levels to support daily operations.
- Collaborated with the culinary team to develop menus that catered to diverse customer preferences and dietary restrictions.
- Trained new hires on restaurant policies, procedures, and best practices, fostering a culture of excellence within the team.
Lounge Server
Ostra / Columbus Hospitality Group
09.2016 - 08.2018
- Enhanced customer satisfaction by providing exceptional service and attending to special requests.
- Boosted sales through upselling menu items and promoting daily specials.
- Developed strong relationships with regular customers, fostering loyalty and repeat business.
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
Education
Bachelor of Arts - Italian Studies
Georgetown University
Washington, DC05.2016
High School Diploma -
Holderness School
Plymouth, NH05.2012
Skills
- Strong communication
- Creative thinking
- Project management
- Attention to detail
- Ability to prioritize projects
- Staff supervision
Hobbies and Interests
- Furniture shopping and interior design curation
- Antiquing
- Sketching and designing spaces
- Personal styling
- Trend forecasting
Timeline
Private Events Manager
Mooo....Seaport / Columbus Hospitality Group
02.2023 - Current
Dining Room Manager
Sorellina / Columbus Hospitality Group
08.2018 - 02.2023
Lounge Server
Ostra / Columbus Hospitality Group
09.2016 - 08.2018
Bachelor of Arts - Italian Studies
Georgetown University
High School Diploma -
Holderness School
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