Tiffany Thurmond
High Ridge,USA
Summary
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
25
25
years of professional experience
Work History
Private Events Manager
Coopers Hawk Winery and Restaurant
Town And Country, MO
06.2024 - Current
- Coordinated private events from planning to execution, ensuring seamless guest experiences.
- Developed event proposals and budgets, aligning with client expectations and organizational standards.
- Oversaw vendor relationships, negotiating contracts and managing service delivery for events.
- Trained and mentored staff on event procedures and customer service excellence.
- Collaborated with culinary teams to design customized menus tailored to client preferences.
- Utilized event management software to track bookings, schedules, and logistics effectively.
- Evaluated event feedback to drive continuous improvement in service offerings and client satisfaction.
- Enhanced customer satisfaction by providing personalized attention and prompt responses to inquiries.
- Improved client retention rates by consistently delivering exceptional experiences at every event.
- Maintained detailed records of all past events, aiding in future planning efforts and reducing duplication of effort.
- Managed all aspects of event planning, from initial concept to post-event follow-up, ensuring seamless execution.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
Office Manager
Cooper's Hawk Winery and Restaurant
Town And Country, MO
05.2014 - Current
- Managed daily office operations, ensuring efficient workflow and communication among teams.
- Implemented inventory management procedures, reducing waste and improving supply chain efficiency.
- Assisted in onboarding new employees, providing training on office protocols and systems.
- Streamlined administrative processes, resulting in improved turnaround times for internal requests.
- Led cross-departmental meetings to align operational strategies with company objectives.
- Mentored junior staff in best practices for administrative tasks and customer service excellence.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Enhanced team collaboration with the establishment of clear communication channels and guidelines.
- Optimized budget management by monitoring expenses, negotiating supplier contracts, and identifying cost-saving opportunities.
- Fostered positive work environment by organizing team-building activities, leading to increased employee satisfaction and retention.
- Coordinated with vendors to reduce office supply expenses, negotiating contracts that favored our budget constraints.
- Enhanced efficiency by automating routine tasks, allowing staff to focus on more strategic projects.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
- Supported onboarding process for new hires, facilitating smooth transition into team.
- Maintained confidentiality of sensitive information, adhering to strict data protection policies.
- Managed payroll processing for staff, ensuring accuracy and timely disbursement of salaries.
- Conducted initial interviews for administrative positions, helping to identify candidates aligned with company values.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
Server, Banquet server
Cooper's Hawk Winery & Restaurants
Town And Country, MO
11.2013 - 05.2014
- Assisted with menu knowledge and wine pairings to enhance guest experience.
- Delivered exceptional customer service in fast-paced dining environment.
- Trained new staff on restaurant policies and service standards to maintain quality.
- Collaborated with kitchen staff to ensure accurate order fulfillment and guest satisfaction.
- Developed rapport with regular patrons, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server, Designated trainer, Expo, Cashier/Baker, Front desk
The Cheesecake Factory
Town And Country, MO
09.2002 - 11.2013
- I started with The Cheesecake Factory as a server. I was soon promoted to be a designated trainer. I was also promoted to be an expediter with the company as well. I've worked in the bakery as a cashier and a baker. I've also worked at the front desk. I participated in the opening of two stores.
Cocktail Waitress and Bartender
Friendly's Sports Bar and Grill
St Louis, MO
03.2010 - 12.2010
Server
Old Warson Country Club
Town And Country, MO
10.2008 - 02.2010
Leasing Manager
Mills properties
Town And Country, MO
01.2001 - 09.2002
- Conducted apartment tours for potential tenants and answered any questions.
- Maintained in-depth knowledge of competition through consistent evaluation of market conditions and trends.
- Reviewed all leases to guarantee that tenants received the proper level of service.
- Updated tenant and unit information to keep current in housing database.
- Reviewed completed applications and assessed household information against file history and program regulations.
Education
General -
Roosevelt High school
St Louis, MO, USAGeneral - undefined
Continued Education
St Louis, MO, USASkills
Ability to handle fast-paced environment
Ability to handle/resolve problems
Food handling knowledge
Reliable, punctual and committed to customer service
Strong restaurant serving experience
Team-oriented
Willing to work under pressure
Works well under pressure
Consistently complies with polices and procedures
Excellent guest service skills
Accomplishments
- Greeted each guest with friendly eye contact.
- Communicated with guest regarding orders, comments and complaints.
Timeline
Private Events Manager
Coopers Hawk Winery and Restaurant
06.2024 - Current
Office Manager
Cooper's Hawk Winery and Restaurant
05.2014 - Current
Server, Banquet server
Cooper's Hawk Winery & Restaurants
11.2013 - 05.2014
Cocktail Waitress and Bartender
Friendly's Sports Bar and Grill
03.2010 - 12.2010
Server
Old Warson Country Club
10.2008 - 02.2010
Server, Designated trainer, Expo, Cashier/Baker, Front desk
The Cheesecake Factory
09.2002 - 11.2013
Leasing Manager
Mills properties
01.2001 - 09.2002
General - undefined
Continued Education
General -
Roosevelt High school