EHSANULLAH SHAHALAMI
Centreville,VA
Summary
Highly motivated and organized professional seeking a challenging and rewarding opportunity to utilize the attained leadership, customer service and management skills and to become an asset to an organization.
10+ years of Leadership experience 20+ years of Outstanding Customer Relations Experience Excellent Communication Skills in Multiple languages Effective Multitasking & Time Management skills Ability to work under pressure in a team environment. Fast learner and a positive team player. Worked in various types of environments ranging from Small/Medium Businesses, Enterprise Corporation. Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Tesla Advisor
Tesla Inc.
05.2023 - 04.2024
- Grow the sales footprint of Model S and Model X, Model 3, Model Y and launch the sales of future products
- Identify and develop opportunities to increase awareness and interest in the Tesla brand
- Assist with the organization and implementation of multiple sales events supporting sales in the market
- Undertake all possible effort to achieve all metrics and goals as presented by management
- Contribute at Test Drive and Test Drive Events with reservation holders and potential customers
- Present our products by explaining design, features, warranties and services
- Provide timely response and follow up on inquiries in person, by phone and electronically over e-mail and CRM
- Research proposed events and analyze their added value
- Help drive business and deliver set goals through customer service, product knowledge, merchandise presentation and promotion
- Participate in the launch of future sales and service center locations
- Direct media inquiries to relevant departments
- Maintain expert-level knowledge of Tesla products and technologies
- Represent Tesla in a professional and responsible manner when communicating with others both inside and outside the company
- Display professional appearance and demeanor
- Escalate matters that require senior management concurrence in a timely manner to line management
- Perform ad-hoc duties as assigned by line management
- CRM Management Financing Advise/Solutions Customer Checkout
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Assisted in the development of training materials for new advisors, improving overall team performance.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
- Contributed insights during team meetings aimed at optimizing firm-wide processes and procedures for increased efficiency.
IT Manager/ Sales Professional
LILJENQUIST AND BECKSTEAD
05.2015 - 05.2023
- Provide hardware and software deployment and maintenance support of PC's and network/tele communications system infrastructure equipment
- Install, configure, upgrade, and troubleshoot problems related to hardware, software, and other equipment
- Manage and maintain the company databases to include establishing backup procedures documentation Managing a new POS system migration project
- Create training materials for new employees and current employees
- Implement use of technology to bring efficiency to operations and sales process
- Respond to email inquiries on different products in a set time frame.’ Respond to google reviews
- Resolve dissatisfied client issues
- Respond to calls from users and resolve issues in a timely manner Diagnose, track, resolve, and document problems
- Serves as initial point-of-contact with vendors to solve problems; Identify and resolve hardware, software, communication, and networking problems related to end-user computing; may maintain and repair communication lines, routers, and software
- Schedule and coordinate preventative maintenance on computer and peripheral equipment; Advise, train, and guide users on how best to utilize system
- Train and cross-train fellow employees on system operations and usage
- Manage certain aspects of the daily operations of the store
- Analyze statistics and write reports on system events and performance.
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Coordinated technical training and personal development classes for staff members.
- Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
- Oversaw technology budget planning and allocation to optimize resource utilization while meeting organizational objectives.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Contributed to the successful completion of numerous high-profile projects by providing expert guidance on technology strategy, infrastructure design, and implementation best practices.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Managed life cycle replacement of hardware and software.
Sales Associate, Promoted to Manager in Training
The Wireless Center (Verizon Wireless)
09.2013 - 10.2014
- Managed and lead the team to comply with Verizon wireless procedures Provided training and active coaching Led weekly Sales meetings Created daily Sales goals on different KPIs
- Provide consultation on choosing the right cell phone plan
- Provide consultation on choosing the right device
- Recommend different accessories for the device
- Resolve billing issues and different account issues.
- Enhanced team performance by implementing effective training strategies and management techniques.
- Enhanced supervisory and leadership abilities by working closely with the team.
Education
Sociology
Northern Virginia Community College
High School Diploma -
Herndon High School
Herndon, VA06.2004
Skills
- Relationship Building
- Strategic Planning
- Training and mentoring
- Presentations and public speaking
- Research abilities
- Data Interpretation
- Client Engagement
- Compliance requirements
- Stakeholder Management
- Critical Thinking
- Attention to Detail
- Problem-Solving
- Decision-Making
- Staff Supervision
- Policy and procedure improvements
Accomplishments
- Achieved better inventory and management by introducing new POS software.
- Collaborated with team of 10 in the development of shows and attending events.
- Documented and resolved parts orders which led to saving of over $100k in savings.
- Supervised team of 12 staff members.
Technical Knowledge Training
CCNA materials, working knowledge of switching (VLAN segmentation), vulnerability scanning and analysis, anti-virus management to include deployment and maintenance, conducting database backups, Windows 10, 7, XP. Microsoft Office, WordPerfect, Adobe Acrobat, Adobe Photoshop, RDP, VPN, Net Meeting, WebEx, Blackberry Desktop Manager, Snagit, Remedy, Putty, Wire Shark. Knowledge of Service Now Platform.
References
Will be furnished upon request.
Languages
Persian
Native or Bilingual
Pashto
Native or Bilingual
Urdu
Native or Bilingual
Arabic
Limited Working
Timeline
Tesla Advisor
Tesla Inc.
05.2023 - 04.2024
IT Manager/ Sales Professional
LILJENQUIST AND BECKSTEAD
05.2015 - 05.2023
Sales Associate, Promoted to Manager in Training
The Wireless Center (Verizon Wireless)
09.2013 - 10.2014
Sociology
Northern Virginia Community College
High School Diploma -
Herndon High School