Detail‑oriented software engineer and data analyst proficient in JavaScript, Python, and SQL; experienced in machine learning, taxonomy design, data quality assurance, API integration, full‑stack web development, and agile project coordination.
Overview
3
3
years of professional experience
Work History
Technical Support Advisor
Apple
San Diego, California
01.2024 - Current
Provided technical support for Apple products via phone and chat
Diagnosed software and hardware issues for customers using troubleshooting tools
Guided customers through product setup and configuration processes effectively
Maps Data Analyst Intern
Apple
San Diego, California
01.2025 - 06.2025
Enhanced machine‑learning training datasets and optimized model performance, improving accuracy for over 1 million Points of Interest globally in Apple Maps.
Refined category taxonomies and corrected misclassified POIs, boosting classification precision and data consistency.
Collaborated with cross‑functional teams across 10+ countries to deliver high‑quality location data and support global map enhancements.
Software Engineer Intern
GradeFlow
San Diego, California
01.2023 - 01.2024
Demonstrated expertise in integrating artificial intelligence solutions and enhancing system capabilities and user experiences.
Delivered exceptional results in AI-driven projects, ensuring advanced functionalities and seamless platform integration.
Skilled in resolving AI-related technical issues, providing effective troubleshooting to optimize performance and functionality.
Web Developer & Project Manager
Snackatory
San Diego, California
12.2022 - 06.2023
Led a team of five in architecting and launching an internal snack‑ordering web app from concept through production
Engineered the full‑stack solution: built a responsive UI with HTML/CSS, developed interactive features in JavaScript, integrated inventory and payment APIs, and implemented secure authentication
Directed project planning, sprint scheduling, and cross‑team coordination to meet milestones and ensure on‑time, reliable delivery