Eiby Murillo
Tyler,TX
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Manager
Kens Pizza
Tyler , TX
04.2021 - Current
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and trained new employees to meet job requirements.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
High School Diploma -
Tyler High School
Tyler, TX05-2023
Skills
- Emergency response
- Lead generation
- Team leadership
- Staff management
- Goal setting
- Employee onboarding
- Verbal and written communication
- Clear communication
- Documentation and reporting
- Sales techniques
- Relationship building
- Policy and procedure development
- Financial records oversight
- Schedule preparation
- Customer service
- Data analysis
- Workforce management
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Manager
Kens Pizza
04.2021 - Current
High School Diploma -
Tyler High School
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