Eida Alvarado
Yonkers,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Member Service Representative
YMCA
07.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Educated and engaged customers with new bank products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Resolved customer issues through thorough dispute investigation.
Call Center Representative
Robinson Oil Corporation
07.2019 - 11.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
High School Diploma -
Roosevelt High School
Yonkers, NY06.1993
Skills
- Service Upselling
- Issue Resolution
- Product Sales
- Database Maintenance
- Customer Service
- Computer Literacy
- Excellent Communication
- Client Education
- Multitasking
- Software Proficiency
Timeline
Member Service Representative
YMCA
07.2022 - Current
Call Center Representative
Robinson Oil Corporation
07.2019 - 11.2022
High School Diploma -
Roosevelt High School
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