Service oriented team member. Willing to go above and beyond to maintain customer satisfaction. Natural leadership ability to guide, direct and teach team members. Strong communication skills. Warm and welcoming personality.
Work History
Office Support
4 Months
Steinke Family Chiropractic | 04.2026 - Current
Served as an integral part of the office support system, consistently delivering high-quality results under pressure.
Enhanced patient satisfaction by providing efficient and courteous front office support.
Supported office organization efforts by maintaining clean reception areas and restocking supplies as necessary.
Receive and enter payments
Managed patient scheduling and appointment confirmations, enhancing clinic workflow efficiency.
Processed patient check-ins and check-outs, ensuring accurate data entry in electronic health record system.
Maintained confidentiality of patient information in compliance with HIPAA regulations, ensuring data security.
Helped patients complete necessary medical forms and documentation.
Managed multi-line phone system and pleasantly greeted patients.
Shift Leader
1 Year 1 Month
Menchies Frozen Yogurt | 03.2025 - 04.2026
Supervised daily operations, ensuring efficient service and customer satisfaction during peak hours.
Trained and mentored new team members on product knowledge and customer service standards.
Managed inventory levels, conducting regular stock checks to minimize waste and ensure availability.
Developed and implemented promotional displays to enhance product visibility and increase sales.
Handled cash and credit payments
Cleaned and maintained all areas of store
Prepped toppings
Shift Leader
2 Years 6 Months
TJ's Pizza | 03.2023 - 09.2025
Assisted in scheduling shifts to optimize team productivity.
Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enhanced customer satisfaction through prompt and courteous service.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Managed inventory and ordered supplies to keep location well stocked with necessary supplies.