Melany Zepeda Hernandez

Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional who thrives in high-pressure, team-based atmospheres.

• Customer Service Representative, Griffith Energy Service, 12/01/20, 07/31/22, Handled 60+ calls per day responding to inquiries concerning customer accounts, billing, scheduling of service, and technical support., Trained and mentored new employees in customer service script recitation, conflict resolution, and data entry practices., Pioneered the development of a new unsatisfied customer resolution system., Attained a 98% customer retention and satisfaction rating, surpassing team goal by 14%.
• Dental Assistant, Laurel Lakes Pediatric Dentistry, 02/01/23, 01/31/25, Administrative duties., Assist the dentist during treatments by handing instruments and materials., Sterilize dental instruments and tools., Set up trays for procedures with necessary equipment., Take and process dental radiographs (X-rays)., Explain treatment plans and post-procedure care instructions.
• Office Manager, Nazareth Family Dental, 01/01/25, Present, Managed daily office operations, ensuring an efficient and organized work environment., Supervised administrative staff, delegated tasks, and monitored performance to maintain productivity., Maintained office supplies, inventory, and vendor relationships while monitoring budget and expenses., Handled incoming correspondence, phone calls, mail distribution, and customer inquiries., Processed invoices, tracked expenses, and supported basic accounting functions such as billing., Utilized office software and management tools to maintain databases, prepare reports, and update records., Organized company events, trainings, and team-building activities., Coordinated maintenance and repairs for office equipment and facilities., Assisted leadership team with strategic planning and project coordination., Fostered a positive workplace culture by addressing employee concerns and promoting effective communication.