Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eileen Amaya

Rockville,MD

Summary

Background includes customer service, training and restaurant work in diverse environments. Adept at multitasking in fast-paced environments to meet customer needs and support team members. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.

Overview

4
4
years of professional experience

Work History

Barista Trainer

Starbucks
10.2022 - Current
  • Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Trained new employees in groups and in one-on-one scenarios.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Oversaw supply restocking, area cleaning, and product organization.
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Cashier

Panera Bread
07.2021 - 09.2022
  • Restocked and organized merchandise in front lanes.
  • Welcomed customers and helped determine their needs.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Operated cash registers and processed payments accurately.

Receptionist Assistant

Aqua Hair Bar
12.2021 - 08.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Maintained order and cleanliness of reception area for professional and inviting atmosphere.
  • Organized sales area and work station to showcase products and boost sales.
  • Mixed pigments and used proper techniques to achieve desired color.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.

Education

High School Diploma -

Wheaton High School
Silver Spring, Maryland
06-2023

Skills

  • Proficient in health code compliance
  • Beverage preparation techniques
  • Training background
  • Complex Problem-solving
  • Office management
  • Flexible and adaptable
  • Multitasking
  • Active listening skills
  • Demonstrated ability to work independently
  • Effective prioritization of tasks
  • Resourceful team player

Languages

Spanish
Professional Working

Timeline

Barista Trainer

Starbucks
10.2022 - Current

Receptionist Assistant

Aqua Hair Bar
12.2021 - 08.2022

Cashier

Panera Bread
07.2021 - 09.2022

High School Diploma -

Wheaton High School

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