Dedicated professional with over 25 years of diverse experience in tourism, hospitality, restaurants, event production, weddings and customer service and sales. Seeking to contribute effectively to a dynamic team or organization. Passionate about delivering exceptional results under pressure and fostering collaborative environments that drive success.
Overview
18
18
years of professional experience
Work History
Cashier
Humane Society Thrift Store
Pagosa Springs, USA
02.2024 - Current
Managed cash/card transactions and provided excellent customer service in a fast-paced retail environment.
Ensured accuracy in transaction records and assisted customers with inquiries.
Assisted customers with product inquiries and store navigation.
Managed cash register operations and maintained accurate cash drawer balances.
Event Producer and Sales Executive
Stadio Italiano
Santiago, Chile
01.2017 - 12.2020
Managed diverse events ranging from corporate functions to private parties.
Negotiated contracts, coordinated event logistics, and ensured high-quality service delivery.
Managed vendor relationships and negotiated contracts effectively.
Researched venues and locations to find optimal event spaces.
Identified opportunities for cost savings through efficient resource utilization.
Developed and managed project timelines, budgets, and objectives for events.
Waitress
Restaurant, “El Deseo” Fuzion Food
Chile, Chile
01.2017 - 12.2017
Assisted in setting up and clearing tables for dining service.
Took customer orders accurately and communicated them to the kitchen staff.
Provided recommendations on menu items based on customer preferences.
Served food and beverages to customers in a fast-paced environment.
Processed payments efficiently using the restaurant's point-of-sale system.
Collaborated with team members to deliver exceptional dining experiences.
Weddings attendant
Weddings attendant
Santiago, Chile
03.2017 - 01.2017
Clean and Set Up the Dining Area, prepare the area.
Check Table Settings, Add Condiments, fold napkins, and take order, offer different menus and alternatives.
Manager and Event Producer
Lodge Andino
Cajon del Maipo, Chile
05.2010 - 01.2012
Managed daily lodge operations and guest services for a premier hospitality provider.
Coordinated staff schedules to ensure adequate coverage during peak seasons.
Oversaw inventory management and procurement for lodge supplies and amenities.
Assisted in developing and implementing customer service training programs for staff.
Facilitated communication between departments to enhance guest experience and satisfaction.
Manager
Grey Refuge Hostel
Torres del Paine National Park, Chile
05.2008 - 01.2010
Supervised front desk operations and provided guest services in a scenic tourist destination.
Maintained high standards of guest satisfaction through personalized service and efficient lodge management.
Event Producer & Coordinator
Ridgewood Event Center & Blue Lake Ranch B&B
Hesperus, USA
06.2022
Planned and executed weddings and corporate events at a premier event venue.
Coordinated logistics, managed vendor relationships, and ensured client satisfaction.
Organized and coordinated events at Ridgewood Event Center and Blue Lake Ranch.
Managed vendor relationships to ensure seamless event execution.
Developed event timelines to guide planning and execution processes.
Education
Barista Course -
Edutin Academy
On line
01.2023
Degree in Tourism and Hospitality -
CET Tourism and Hospitality Degree
Santiago, Chile
01.2002
Industrial Design -
Diego Portales University
Santiago, Chile
12.1998
Higher Education in High School -
SEK
Santiago, Chile
12.1996
Degree in Primary School -
Saint Thomas School
Santiago, Chile
12.1987
Skills
Guest Service
Instagram
Facebook
Google
CRM systems
Detail performance
Microsoft Office applications
Event planning
Event execution
Customer service
Problem resolution
Special events production
Theme development
Volunteer Experience
Volunteer, Geothermal Dome Community Garden, Pagosa Springs, Colorado, 05/01/23 - 11/30/23, Contributed to community gardening initiatives, promoting sustainability and community engagement.
Volunteer, House for Poverty, 'A roof for Chile', Chile, 01/01/96 - 12/31/98, Contributed to community building houses, and build a establish life around a home, by a community engagement.