Eileen Iniguez
Hemet,USA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Reliable with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Accuracy-focused banking professional experienced in cash handling, transaction management and fraud prevention. Promotes bank products and services to drive revenue and customer loyalty.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
MSR
American United Federal Credit Union
09.2021 - Current
- Assisted with the opening of new accounts and processed account maintenance requests.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Processed loan applications and documented loan decisions according to policy requirements.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledge bases to develop strategic solutions.
- Ensured compliance with all applicable laws, regulations, and standards.
- Collaborated with senior leadership on strategic initiatives related to operations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Resolved problems, improved operations, and provided exceptional service.
SUPERVISOR
Lowes Home Improvement
09.2020 - 09.2021
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Supervised daily operations, ensuring compliance with safety standards and company policies.
- Resolved customer complaints promptly, fostering positive relationships and improving overall satisfaction scores.
- Monitored employee performance, providing constructive feedback to support professional development and accountability.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Education
High School Diploma -
Monte Vista High School
San Diego, CA05-2004
Skills
- Computer Skills
- Relationship Building
- Problem-Solving
- Teamwork and Collaboration
- Customer Service
- Verbal communication
- Active listening
- Calm under pressure
- Problem-solving
- Friendly, positive attitude
LANGUAGES
Fluent in Spanish
Timeline
MSR
American United Federal Credit Union
09.2021 - Current
SUPERVISOR
Lowes Home Improvement
09.2020 - 09.2021
High School Diploma -
Monte Vista High School