Summary
Overview
Work History
Education
Skills
Timeline
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Eileen Klotzer

Port Huron,MI

Summary

Customer-oriented Bartender offering 20 plus year background preparing and serving alcoholic drinks. Versed in maintaining liquor stock, keeping bar clean and assessing customer needs. Friendly and upbeat individual possessing outstanding dexterity coupled with first-rate multitasking and customer service abilities.

Overview

27
27
years of professional experience

Work History

Night Bartender

Senior Tequila
Port Huron, MI
10.2022 - Current
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • I currently work just when they need help and available
  • Created their tequila menu with descriptions of each tequila
  • Balanced daily registers and generated sales reports for management.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Processed payments accurately and efficiently with POS system.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Greeted customers and provided excellent customer service.
  • Built rapport with customers to encourage repeat business.

Realtor

Exp Realty
Port Huron, MI
08.2022 - Current
  • Managed real estate transactions from initiation to closing.
  • Researched and determined competitive market price.
  • Accompanied buyers during property inspections.
  • Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
  • Organized open houses and other events to promote properties for sale.
  • Educated customers about mortgage products and loan processes relevant to their needs.
  • Provided guidance and support throughout the entire purchasing process from initial search through closing.

Night Bartender

Bogey's Bar and Grill
Fort Gratiot, MI
04.2020 - Current
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Checked identification of guests to verify age requirements for alcohol purchase.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Performed opening and closing duties including restocking supplies.
  • Provided drink suggestions to customers based on their preferences.
  • Managed bar area during high-volume periods, ensuring guest satisfaction.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Developed the bar menu and cocktails. Trained new bartenders on how to properly make drinks. Provided recipes, glasses, oz, and garnish to create drinks all the same.
  • Note I did not work here straight sometimes I would just fill in such as when a bartender was having a baby I filled in for her a few months so she could return to her position.

Bartnder

Several Bartending while mortgage
, Michigan
10.1997 - 05.2024
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Resolved customer complaints in a professional manner.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Trained new bartenders on standard operating procedures.
  • Performed opening and closing duties as required.
  • Maintained clean, organized bar area for optimal service.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Effectively multitasked within fast-paced environment.
  • Prepared and served a variety of cocktails and beverages.
  • Monitored bar inventory and promptly restocked low items before depletion.
  • Balanced cash drawer at the end of each shift.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Realtor

Realty Executives Signature Homes
Port Huron, MI
07.2018 - 08.2022
  • Scheduled home viewings with potential buyers.
  • Accompanied buyers during property inspections.
  • Communicated with inspectors, lenders and pest control companies to maintain purchase agreement terms.
  • Responded promptly to customer inquiries via phone or email regarding available properties.
  • Promoted property sales through advertisements, open houses and participation in multiple listing services.

Education

Some College (No Degree) - Criminal Justice/ Business

AIU
Online

Realtor License

Real Estate
Michigan

Skills

  • Payment Processing
  • Food Preparation
  • Beverage Preparation
  • Menu Memorization
  • Suggestive Selling
  • Maintaining a clean bar
  • Outstanding customer service
  • Cocktail list development
  • Responsible Alcohol Service
  • Anticipating guest needs
  • Point of sale systems
  • Organizational ability
  • Excellent judgment
  • Professional Appearance
  • Bar service preparation
  • Outgoing Personality

Timeline

Night Bartender

Senior Tequila
10.2022 - Current

Realtor

Exp Realty
08.2022 - Current

Night Bartender

Bogey's Bar and Grill
04.2020 - Current

Realtor

Realty Executives Signature Homes
07.2018 - 08.2022

Bartnder

Several Bartending while mortgage
10.1997 - 05.2024

Some College (No Degree) - Criminal Justice/ Business

AIU

Realtor License

Real Estate

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Eileen Klotzer