Eileen Nunez
Miami
Summary
Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
8
8
years of professional experience
Work History
Store Manager
General Nutrition Center, GNC
Miami
02.2017 - Current
- Created weekly work schedules for store personnel.
- Assessed operational efficiency of the store's departments.
- Implemented successful business strategies to increase revenue and target new markets.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed daily banking activities such as deposits and withdrawals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delegated work to staff, setting priorities and goals.
- Established customer service standards and monitored staff compliance.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed orders to restock shelves.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Ensured compliance with safety regulations and company policies.
- Prepared staff work schedules and assigned team members to specific duties.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Monitored progress by establishing plans, budgets and measuring results.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Updated POS system with new products and promotional offers.
- Monitored employee performance and identified performance gaps for corrective action.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted testing of software and systems to ensure quality and reliability.
- Completed routine maintenance and repair.
Sales Associate
Kay Jewelry International Mall
Miami
10.2018 - 01.2020
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Adhered to company initiatives and achieved established goals.
- Greeted customers to determine wants or needs.
Education
Bachelor of Science - Computer Science
University of Computer Sciences
Havana,Cuba07-2010
Skills
- Operational budgeting
- Hourly shift management
- Store operations oversight
- Competitor monitoring
- Employee engagement
- Accurate money handling
- Employee scheduling
- Inventory management
- Process improvements
- Supply chain management
- Bank and safe deposits
- Delegating work
- Order management
- Inventory oversight
- Policies and procedures
- Inventory control
- Recruitment and hiring
- Bank deposit procedures
- Retail sales techniques
- Customer service
- Budgeting and cost control
- Sales expertise
- Opening and closing procedures
- Staff management
- Merchandise planning
- Documentation and reporting
- Employee supervision and motivation
- Outstanding communication skills
- Staff performance improvement
- Operations
- Sales promotions
- Performance metrics evaluation
- Accurate cash handling
- Shift checklists
- Sales strategies
- Sales professional
- Store opening and closing
- Problem-solving
- Operational efficiency
Timeline
Sales Associate
Kay Jewelry International Mall
10.2018 - 01.2020
Store Manager
General Nutrition Center, GNC
02.2017 - Current
Bachelor of Science - Computer Science
University of Computer Sciences