JASON BROWN
Zanesville
Summary
Customer-oriented Store Manager offering over 31 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
30
30
years of professional experience
Work History
Store Manager
Kroger
Hebron, OH
04.2024 - Current
- Led daily operations to ensure optimal store performance and customer satisfaction.
- Developed team schedules to maximize productivity and maintain adequate staffing levels.
- Implemented inventory management practices to reduce shrinkage and improve stock accuracy.
- Trained and mentored staff on company policies, safety procedures, and customer service standards.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
- Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Reported issues to higher management with great detail.
Store Manager
Walmart
Cleveland, OH
01.2023 - 04.2024
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Trained and mentored associates to teach daily tasks and procedures.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored employee performance and identified performance gaps for corrective action.
Store Manager
Walmart
Medina, OH
01.2021 - 01.2023
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Ensured compliance with safety regulations and company policies.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Monitored inventory levels and placed orders to restock shelves.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Store Manager
Walmart
North Olmsted, OH
06.2018 - 01.2021
Store Lead
Walmart
Cambridge, OH
05.2014 - 06.2018
Assistant Manager
Walmart
Zanesville, OH
07.2004 - 05.2014
Department Manager
Walmart
Zanesville, OH
05.1998 - 07.2004
Receiving Manager
Walmart
Zanesville, OH
08.1996 - 07.1998
- Compared shipment contents with paperwork to support inventory accuracy and records management.
- Received and staged incoming inventory for movement to storage or sales floor.
- Organized storage areas to maximize movement and minimize labor.
- Verified items received against purchase orders to ensure accuracy of delivery quantities.
Education
High School Diploma - undefined
Maysville High School
Zanesville, OH05.1992
Skills
- Loss Prevention
- Operational Budgeting
- Budget Administration
- Employee Training
- Payroll Management
- Store Operations Oversight
- Customer Service Management
- Store Merchandising
- Team Development
- POS Systems
- Retail Inventory Management
- Partnership Building
- Project Management
- Competitor Monitoring
- Operations Management
- Risk Management
- Store Opening and Closing Procedures
- Inventory Control
- Staff Supervision
- Operational Efficiency
- Operations Oversight
- Budgeting and Cost Control
- Cash Management
- Employee Scheduling
- Policies and Procedures
- Team Leadership
- Work Planning and Prioritization
- Customer Relations
- Flexible Schedule
- Leadership Development
- Inventory Management
- Delegating Work
- Root Cause Analysis
- Reliable
- Loss Prevention Procedures
Timeline
Store Manager
Kroger
04.2024 - Current
Store Manager
Walmart
01.2023 - 04.2024
Store Manager
Walmart
01.2021 - 01.2023
Store Manager
Walmart
06.2018 - 01.2021
Store Lead
Walmart
05.2014 - 06.2018
Assistant Manager
Walmart
07.2004 - 05.2014
Department Manager
Walmart
05.1998 - 07.2004
Receiving Manager
Walmart
08.1996 - 07.1998
High School Diploma - undefined
Maysville High School