Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Hi, I’m

Eileen Ostman

Customer Service Representative
Juneau,Alaska
Eileen Ostman

Summary

Qualified customer service with 15 years of experience in fast-paced customer service and call center environments supporting company needs. Personable and professional under pressure. Hardworking customer service bringing 15 years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

  • Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.

Overview

19
years of professional experience

Work History

Sealaska Heritage Store
Juneau, AK

Sales Associate
07.2021 - 11.2022

Job overview

  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Gold Creek Salmon Bake
Juneau, AK

Food & Beverage Attendant
07.2019 - 09.2019

Job overview

  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.

Taku Smokeries
Juneau, Alaska

Customer Service
04.2018 - 09.2018

Job overview

  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Operated cash register for cash, check and credit card transactions with 100% accuracy.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Assessed customer needs and upsold products and services to maximize sales

Office Max/Office Depot
Juneau, Alaska

Customer Service Representative
01.2011 - 03.2016

Job overview

  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Responded to customer requests for products, services and company information.
  • Recommended products & services to customers, thoroughly explaining details.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Fed Meyer
Juneau, Alaska

Liquor Clerk
03.2004 - 05.2012

Job overview

  • Assisted customers by answering questions and fulfilling requests.
  • Stocked merchandise each time product sold, clearly labeling items, arranging according to size or color and preparing attractive displays.
  • Kept shelves and floor areas clean, tidy and professional in appearance to maximize worker efficiency and promote customer engagement.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Managed promotional in-store signage and displays and re-stocked merchandise from returns or dressing rooms.
  • Assisted customers with locating and choosing merchandise in any store department.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Maintained organized checkout area and swept floors and emptied trash cans.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Opened and closed store independently when needed and prepared nightly bank drop for manager.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.

Curves For Women
Juneau, Alaska

Exercise Trainer
05.2004 - 09.2007

Job overview

  • Educated clients on effective ways to exercise while on business travel, at home and on vacation.
  • Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
  • Determined and recommended methods to address improvement opportunities.

Education

JDHS
Juneau, Alaska

High School Diploma
05.1982

University Overview

Skills

  • Credit card processing
  • Stock management
  • Staff education and training
  • Key stakeholder relationship building
  • Stocking and replenishing
  • Money handling abilities
  • Multi-line phone talent
  • Professional telephone demeanor
  • Retail store support
  • Shipping procedures understanding
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Sales Associate
Sealaska Heritage Store
07.2021 - 11.2022
Food & Beverage Attendant
Gold Creek Salmon Bake
07.2019 - 09.2019
Customer Service
Taku Smokeries
04.2018 - 09.2018
Customer Service Representative
Office Max/Office Depot
01.2011 - 03.2016
Exercise Trainer
Curves For Women
05.2004 - 09.2007
Liquor Clerk
Fed Meyer
03.2004 - 05.2012
JDHS
High School Diploma

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Eileen OstmanCustomer Service Representative