Joan Joseph
4655 Francisco Verrett ,LA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Sales Associate
Dillards
Metairie, LA
07.2020 - 01.2024
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Chef Manager
Harrah's Casino
New Orleans, LA
09.2018 - 10.2020
- Continuously updated knowledge of industry trends and incorporated innovative concepts into menu offerings, keeping clients engaged over time.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Optimized food presentation techniques for visually appealing plates that enhanced the overall dining experience.
- Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
- Coordinated with team members to prepare orders on time.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Developed new culinary programs that increased customer satisfaction and operational excellence levels.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen and dining area, improving overall service quality.
- Set up and broke down kitchen for service.
- Pitched in to work line during busy periods or in place of sick employees.
- Disciplined and dedicated to meeting high-quality standards.
- Participated in food tastings and taste tests.
- Worked closely with front-of-house staff to facilitate excellent customer service.
- Utilized culinary techniques to create visually appealing dishes.
- Evaluated food products to verify freshness and quality.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed and maintained courteous and effective working relationships.
Retail Sales Associate Worker
JCPenney
Metairie, LA
11.2016 - 05.2020
- Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
- Boosted customer satisfaction by providing personalized recommendations and assistance throughout the shopping experience.
- Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
- Supported store cleanliness standards by regularly organizing shelves, folding clothing items, cleaning surfaces, sweeping, and mopping the floor space.
- Prioritized helping customers over completing other routine tasks in store.
- Collaborated with team members in achieving storewide goals, fostering a positive work environment centered on teamwork and mutual success.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Maintained clean sales floor and straightened and faced merchandise.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Skilled at working independently and collaboratively in a team environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Business Administration
Southern University At New Orleans
New Orleans, LASkills
- Sales Forecasting
- Sales Records Management
- Merchandise Recommendations
- Cash Handling Accuracy
- Inventory Control
- Item Ticketing and Pricing
- Cash Handling
- Customer Support
- Excellent Written and Verbal Communication
- Ability to Lift 40 pounds
- Sales and Promotions
- Merchandising and Display
- Strong Communication and Interpersonal Skills
- Retail Metrics and Goals
- Building Customer Loyalty
- Reliable and Responsible
- Sales floor sanitation
- Goal-oriented mindset
- Cleanliness and hygiene
- Exceeding Customer Expectations
- Security Practices
- Adaptable and Flexible
- Product and Service Sales
- Flexible Hours
- Positive Customer Engagement
- Documentation And Reporting
- Loss Prevention Procedures
- Dependability
- Organization
- Store Policies and Procedures
- Store Organization
- Attention to Detail
- Basic Mathematics
- Meeting Sales Goals
- Register Opening and Closing
- Payment Processing
- Credit card processing
- Cash Register Operation
- Customer Service
- Returns processing
- Sales floor organization
- Merchandise Restocking
- Honest and Dependable
- Policy Adherence
- Microsoft applications proficiency
- Decision-Making
- Safety and Cleanliness Standards
- Goal-Driven
Accomplishments
- Documented and resolved complaints which led to good results.
- Awarded “Employee of the Month” in 2019.
- Collaborated with team of [6 in the development of sales].
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Associate
Dillards
07.2020 - 01.2024
Chef Manager
Harrah's Casino
09.2018 - 10.2020
Retail Sales Associate Worker
JCPenney
11.2016 - 05.2020
Business Administration
Southern University At New Orleans