Eileen Palmer
Account Executive
Kennett Square,PA
Summary
Established Account Executive gifted at lead generation and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
10
10
years of professional experience
Work History
Account Executive
Plaza Home Mortgage
Northeast Philadelphia Region
04.2022 - Current
- Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Employed proactive and collaborative approaches to strengthen relationships and manage customer needs.
- Resolved issues promptly to drive satisfaction and enhance customer service.
- Cold called, canvassed and obtained referrals to develop sales pipeline.
- Serviced accounts and proposed new products and services to maximize revenue.
Customer Service Representative
Cardinal Financial Services
Kennett Square, PA
03.2021 - 05.2022
- Processed and sent required info to Delaware State Housing Authority for the down payment assistance and tax credit programs
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Collected and analyzed customer information to prepare product or service reports.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Communicated professionally with colleagues, freelancers and clients.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Sales and Designer
Closets By Design
Malvern, PA
2020.02 - 2021.03
- Identified design requirements for each project.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Applied skill in color theory and composition to bring client visions to fruition.
- Sold the custom design to the customer and followed up to make sure that the customer was satisfied after install.
Account Manager
Popular Financial Services
Marlton, NJ
01.2000 - 03.2007
- Delivered engaging and polished presentations to build connections with potential customers and distinguish business from competitors.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Recommended brand products to customers to encourage repeat purchases and foster customer loyalty.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Analyzed key competitors to respond to competitive threats.
- Educated clients on new products or services to increase customer engagement with brand.
- Sold new products and services and developed new accounts to maximize revenue potential.
- Developed innovative and creative sales pitches to expand prospect understanding of company.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Education
West Chester University of Pennsylvania
West Chester, PASkills
Business development and planning
Sales expertise
Customer Relations
Strong relationships
Relationship building and management
Written and verbal communication
Timeline
Account Executive
Plaza Home Mortgage
04.2022 - Current
Customer Service Representative
Cardinal Financial Services
03.2021 - 05.2022
Sales and Designer
Closets By Design
2020.02 - 2021.03
Account Manager
Popular Financial Services
01.2000 - 03.2007
West Chester University of Pennsylvania