Eileen Peguero
Bayonne,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Uhaul Moving And Storage
05.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
Pharmacy Clerk
Sachin Pharmacy
03.2016 - 01.2023
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Confirmed customer information and insurance eligibility for prescriptions.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Answered customer questions regarding prescribed medications, over-the-counter products, and insurance coverage.
- Explained medication use and side effects under pharmacist direction.
- Organized pharmacy area to maintain clean and orderly environment.
- Assisted customers in selecting over-the-counter medications and health care products.
Sales Associate
Foot Locker
07.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
High School Diploma -
Hudson County Community College
Jersey City, NJ05.2026
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.2022
Skills
- Data Entry
- Scheduling
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Data Collection
- Processing Payments
- Medication Labels
- Insurance Verification
- Customer service excellence
- Active listening
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Uhaul Moving And Storage
05.2022 - Current
Sales Associate
Foot Locker
07.2020 - 05.2022
Pharmacy Clerk
Sachin Pharmacy
03.2016 - 01.2023
High School Diploma -
Hudson County Community College
High School Diploma -
William L Dickinson High School
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