EILEEN PETERSON

I presently work with the OB/GYN population in an ambulatory setting on a part time level. I frequently float between two clinic locations

for Duke Women Health Associates. My main job function is caring for the Obstetrical patient, providing them and their families are as follows.

• Preliminary review and preparation of internal and external records of previous OB care and any medical conditions
• Conduct nurse visits to include education about routine care for the duration of their OB journey.
• Discuss prenatal testing ,genetic testing and any necessary referrals due to preexisting medical conditions
• As the pregnancy progresses, I will facilitate vaccinations, Glucose tolerance testing and engage in lactation education.
• Additionally perform pregnancy non stress tests as ordered by the providers.

• Served in a multi-faceted role, starting as Manager for 1 clinic and continually taking on extra responsibilities that went beyond expectations, including playing a key role in building and constructing 3 more clinics within 5 years
• Effectively managed a large number of medical staff, originally managing 25 staff at the primary site and then stepping-up to manage staff across the 3 sites simultaneously, including making regular trips between the locations
• Proactively carried out photodynamic therapy procedures when it was clear that demand in the clinic required someone to dedicate extra time to it, while ensuring appropriate care and services were available to patients and their families
• Interfaced easily, respectfully, and effectively between Nurses, Physicians, staff members, and difficult patients, and quickly became the go-to person for almost any problem, helping figure out the best solution and next steps
• Consistently evaluated processes and identified new ways to streamline operations and keep the Clinic running more smoothly for the Physicians, as well as initiated the telemedicine pilot with multispecialty practice
• Effectively managed maintenance contracts, medication order, and served as a steady, persistent presence in the clinic, despite many organizational changes and challenges, including advocating for the Nurses or Physicians as needed
• Answered directly to the Administrator, Chair of Department, and Director of Department, while also serving as the direct Nurse Liaison to residency program of 14 doctors and attending Physicians
• Successfully utilized and facilitated EPIC electronic medical record initiation, ultimately delegated a "Superuser", and provided training and assisted staff on the transition from old to new system.

• Successfully managed office operations, coordinating care between REI and Oncology, while managing personnel, supplies, and equipment resources in a cost-effective manner and ensuring adequate, appropriate staffing for each shift
• Implemented strategies to increase revenue and led initiatives, including quality improvement projects that focused on identified patient safety or quality of care deficits, improving customer satisfaction with services
• Effectively created an environment conducive to recruiting and retaining, applying organizational policy in hiring, evaluating, promoting, transferring, and terminating staff, while developing standardized training and protocols
• Ensured smooth communication between all departmental staff, including Administration, Division Chief, Attending Doctors, Fellows, Residents, and Nurses, as well as promoted an environment of staff engagement
• Strategically managed all aspects of patient IVF process, including donor and IVF coordination, securing financial clearance, formulating and implementing plan of care, and communication with patient during all aspects of treatment
• Performed general Nursing duties for fertility preservation patients, including inseminations, IV insertions, phlebotomy, conscious sedation, and medication administration, while also supporting all staff members as needed
• Worked closely with Administrators and Directors to effectively use clinical and financial information to establish and meet budgetary goals, as well as ensured internal/external regulatory standards for nursing practice were exceeded.

Assisted Physican with patient care. This included performing conscious sedation and assisting with colonoscopies and endoscopy procedures.

Also responsible for care and cleaning of instruments.