Eileen Plettner
Batavia
Summary
Friendly and professional customer service specialist with strong front-facing experience in high-traffic environments. Skilled at welcoming visitors, providing clear directions, and supporting daily administrative operations. Known for creating a positive first impression, staying organized, and delivering excellent service in fast-paced settings.
Overview
10
10
years of professional experience
Work History
Cashier
EVT Management – Riverbend Music Center
Cincinnati, OH
05.2023 - Current
- Processed over 100+ transactions per hour during busy concert intermissions, maintaining 100% accuracy in cash and card handling
- Reduced customer wait times by streamlining POS transactions during sold-out shows, enhancing guest experience
- Received positive feedback for friendly and rapid service at a fast-paced concession stand
- Collaborated with team members to restock inventory quickly, ensuring minimal downtime during peak service hours
Portable Operator
Aramark – Paycor Stadium
Cincinnati, OH
08.2022 - Current
- Efficiently serviced high-volume crowds during Bengals games and major concerts by managing inventory and speeding up transactions at a fast-paced walkthrough stand
- Maintained 100% compliance with state alcohol laws, diligently checking IDs and refusing service to intoxicated guests, ensuring a safe environment
- Provided fast, friendly service to spectators, resulting in minimized lines during peak intermission times
Administrative & Data Entry Specialist
The Koch Group
Cincinnati, OH
01.2016 - Current
- Utilized tax software to accurately input and manage financial information for 100+ clients.
- Executed detailed assessments to guarantee precision and reliability of all documents.
- Categorized and maintained client files to ensure accurate record-keeping and retrieval.
- Maintained rigorous confidentiality and compliance standards to safeguard sensitive information.
- Facilitated daily administrative and clerical operations to enhance organizational efficiency.
Education
Attended 2000-2002 - Business Management
Union County Community College
Union, NJHigh School Diploma -
Roselle Park High School
Roselle Park, NJ06-1995
Skills
- Service excellence
- Efficient data entry
- Clerical coordination
- Organized document filing
- Professional communication skills
- Effective problem resolution
- Adaptable work hours
- Proficient in task management
- Quality control
- Personable interaction skills
Languages
Spanish
Native or Bilingual
Timeline
Cashier
EVT Management – Riverbend Music Center
05.2023 - Current
Portable Operator
Aramark – Paycor Stadium
08.2022 - Current
Administrative & Data Entry Specialist
The Koch Group
01.2016 - Current
Attended 2000-2002 - Business Management
Union County Community College
High School Diploma -
Roselle Park High School