Summary
Overview
Work History
Education
Skills
Timeline
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EILEEN VALDEZ

West Valley City,UT

Summary

Dynamic customer service professional with over 7 years of experience at eBay, specializing in conflict resolution and troubleshooting. Demonstrated success in enhancing seller and buyer experiences while ensuring compliance and security. Bilingual in Spanish, leveraging strong organizational skills to drive results and build lasting customer relationships.

Overview

17
17
years of professional experience

Work History

Customer Service

eBay
Draper, UT
06.2017 - 02.2025
  • Delivered phone support for eBay members concerning billing and technical issues.
  • Assisted sellers throughout the eBay sales and payment process.
  • Implemented measures to maintain eBay's secure and compliant trading platform.
  • Streamlined decision-making processes for risk, fraud, and policy management.
  • Implemented successful resolutions to challenges affecting Seller and Buyer experiences.
  • Cultivated strong rapport with eBay customers, ensuring high attention to detail.
  • Addressed customer concerns with empathy and ownership.

Scheduling Manager/Accounting

Spotlight Home Tours
Salt Lake city, UT
06.2011 - 06.2017
  • Facilitated photography scheduling for leading real estate agents in Northern Utah and Colorado through effective communication.
  • Monitored staff to maintain alignment with company goals.
  • Generated detailed reports on financial data related to credit cards.
  • Evaluated documents to verify current standing and unresolved figures.
  • Handled inquiries effectively by accessing relevant financial information through digital systems.

Production Specialist

Strategic Staffing
Salt Lake city, UT
08.2008 - 01.2009
  • Met and exceeded production benchmarks efficiently.
  • Marked vitamins using specialized tools.
  • Weighed both product and packaging elements.
  • Inspected product to ensure adherence to quality standards.

Education

High School Diploma -

Granite Peaks
Salt Lake city, UT

Skills

  • Strong Organizational Abilities
  • Consistent Work Ethic
  • Integrity in Decision-Making
  • Adherence to high customer service standards
  • Conflict resolution
  • Troubleshooting skills
  • Demonstrated proficient problem-solving and customer de-escalation skills
  • Bilingual, Spanish
  • Customer service and communication skills
  • 10 years of customer service experience

Timeline

Customer Service

eBay
06.2017 - 02.2025

Scheduling Manager/Accounting

Spotlight Home Tours
06.2011 - 06.2017

Production Specialist

Strategic Staffing
08.2008 - 01.2009

High School Diploma -

Granite Peaks

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EILEEN VALDEZ