Summary
Work History
Education
Skills
Accomplishments
Timeline
CustomerServiceRepresentative

Eileene Zuniga

Phoenix,AZ

Summary

Adept at managing high-stress situations, I elevated customer loyalty at Cirkle K through empathetic resolution of complaints and efficient handling of escalated calls. With a background in security at Pedus Security, I enhanced organizational safety through strategic policy development. My skills in service excellence and strategic decision-making have consistently contributed to positive outcomes.

Work History

Customer Service Representative

Cirkle K
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Security

Pedus Security
  • Identified and reported suspicious activity to prevent security incidents.
  • Developed comprehensive security policies, procedures, and training materials to strengthen organizational security posture.
  • Promoted safety and security by providing consistent armed security for diverse events.
  • Enhanced network security by designing and implementing comprehensive security architecture solutions.

Customer Service Associate

Walmart
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Medical Technology

Brookline
Phoenix, AZ

Diploma - High School

Saguaro High School
Scottsdale, AZ
05.1992

Skills

  • Service Excellence
  • Attentive Listening Ability
  • Strategic Decision-Making

Accomplishments

I also have computer skills

Can accommodate to multi tasking

As a whole I am a fresh mind when new experiences are chosen or in my path

Timeline

Customer Service Representative

Cirkle K

Security

Pedus Security

Customer Service Associate

Walmart

Medical Technology

Brookline

Diploma - High School

Saguaro High School

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Eileene Zuniga