Eileen M Cushman
North Hampton
Summary
Experienced with managing customer inquiries and support tasks efficiently. Utilizes problem-solving skills to address and resolve issues promptly. Track record of maintaining effective communication and strong organizational abilities in support roles.
Overview
24
24
years of professional experience
Work History
Support Associate III
Allied Government Solutions
Portsmouth , NH
06.2021 - Current
- Manage, organize and document status of suspended applications for ease and efficiency
- Interacting with Finance, QC, and other internal departments
- Created training materials for ongoing departmental processes.
- Collaborated with management to streamline support processes and workflows.
- Answered applicant inquiries regarding requirements facilitating processing.
- Investigated complex problems and identified appropriate solutions.
- Ensured compliance with company policies and procedures related to customer service.
- Checked documents to for accuracy and note missing information.
- Maintained up-to-date process documents knowledge of systems software and developments through reading and training.
Client Relationship Manager
Universal Wilde
Westwood , MA
09.2018 - 12.2019
- Managed multiple print and fulfillment clients of various industries
- Daily point of contact with all clients and responsibilities included monitoring inventory, calendars, and interdepartmental communication
- Oversaw daily transmissions - including file formatting and various inventory reporting
Client Services Manager
Capital Fulfillment Group
Hingham, Massachusetts
09.2001 - 07.2016
- Managed client relationships and expectation.
- Coordinated project timelines and deliverables with internal teams.
- Resolved client inquiries and issues promptly and effectively.
- Analyzed client feedback to improve service offerings.
- Implemented process improvements to assure efficiency.
- Trained new employees on best practices in client management.
- Managed client inventory levels and print needs by applying past usage and anticipated usage.
- Oversaw shipping and receivings
Education
Liberal Arts
Suffolk University
Boston, Massachusetts, MASkills
- Creating process documents
- Applying workflow improvements
- Problem solving
- Attention to detail
- Adaptable learning
- Document accuracy
- Compliance assurance
- Proficient in Macintosh and PC
- Proficient in Microsoft Office eg Word, Excel, Outlook
Timeline
Support Associate III
Allied Government Solutions
06.2021 - Current
Client Relationship Manager
Universal Wilde
09.2018 - 12.2019
Client Services Manager
Capital Fulfillment Group
09.2001 - 07.2016
Liberal Arts
Suffolk University