Eilen Ahmed
New City,NY
Summary
Dedicated and resourceful Support Specialist with 10+ years of experience in delivering top-notch technical assistance and customer service in various industries. Proven track record of resolving complex issues and providing effective solutions in a timely manner. Adept at utilizing analytical skills to troubleshoot problems and develop innovative solutions that improve user experience and streamline operations. Strong communicator with excellent interpersonal skills, able to build rapport and trust with clients and colleagues. Seeking to leverage expertise in technical support and customer care to contribute effectively to a dynamic team.
Overview
14
14
years of professional experience
Work History
Paraprofessional
Department of Education
New York
01.2021 - Current
- Assist teachers in facilitating virtual lessons and activities, including managing online platforms, moderating discussions, and troubleshooting technical issues for students and educators.
- Implement strategies to promote student participation and interaction in virtual learning environments, such as facilitating group activities, discussions, and virtual labs.
- Assist with administrative tasks remotely, such as scheduling meetings, maintaining calendars, organizing digital files, and managing communication with parents and guardians.
- Utilize knowledge of educational technology tools and software (e.g., learning management systems, video conferencing platforms) to facilitate remote and hybrid learning experiences effectively.
- Participate in remote professional development opportunities, training sessions, and workshops to enhance skills in remote learning support, educational technology, and student engagement strategies.
- Demonstrate flexibility in adapting to changing educational requirements, schedules, and priorities in a remote or hybrid work environment.
Pharmacy Technician
CVS
New City, New York
01.2016 - 01.2021
- Receive and interpret prescription orders from customers or healthcare providers.
- Accurately enter prescription information into the pharmacy system and verify insurance coverage.
- Prepare and dispense medications accurately according to prescription orders, ensuring proper labeling and packaging of medications for patient safety.
- Monitor and maintain inventory levels of medications and pharmaceutical supplies. Perform regular stock checks, restock shelves, and rotate medications to ensure compliance with expiration dates.
- Provide exceptional customer service by assisting customers with prescription inquiries, medication information, and over-the-counter product recommendations. Address customer concerns and ensure a positive shopping experience.
- Work collaboratively with pharmacists, pharmacy technicians, and other healthcare professionals to provide comprehensive patient care and support pharmacy operations.
Retail Sales Consultant
Sprint
West Nyack, New York
01.2012 - 01.2016
- Meet or exceed sales goals and targets by actively promoting products, upselling or cross-selling additional items, and closing transactions effectively.
- Provide exceptional customer service by greeting customers, assessing their needs, and recommending products or services that best meet their requirements.
- Process sales transactions accurately using point-of-sale (POS) systems. Handle cash, credit card transactions, and issue receipts efficiently.
- Process sales transactions accurately using point-of-sale (POS) systems. Handle cash, credit card transactions, and issue receipts efficiently.
- Assist in inventory management tasks such as stock replenishment, inventory counts, and monitoring product availability to ensure adequate stock levels.
- Collaborate effectively with team members and departmental colleagues to achieve sales targets, share product knowledge, and support store operations.
Education
Associates Degree - Liberal Arts And Sciences
Bronx Community College
Bronx, NY06.2027
Skills
- Customer support expertise
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Skilled in customer satisfaction management
- Remote technical support expertise
- Effective task prioritization
- Customer empathy and support
Languages
English
Native or Bilingual
Bengali
Native or Bilingual
Timeline
Paraprofessional
Department of Education
01.2021 - Current
Pharmacy Technician
CVS
01.2016 - 01.2021
Retail Sales Consultant
Sprint
01.2012 - 01.2016
Associates Degree - Liberal Arts And Sciences
Bronx Community College