Professional Summary
Overview
Work History
Education
Skills
Timeline

Eilene Ochoa

Serene Health
Goodyear,AZ
13
years of professional experience

Experienced Quality Assurance Supervisor seeking a management position to advance leadership skills and contribute to organizational success. Bringing strong experience in team supervision, workload coordination, employee training, quality assurance auditing, regulatory compliance, and healthcare documentation. Committed to supporting team development, improving processes, maintaining high-quality standards, and ensuring departmental goals and deadlines are successfully met.

Work History

Quality Assurance Supervisor

2 Years 11 Months
Serene Health | 09.2023 - Current
  • Conducted comprehensive audits of patient data across multiple Electronic Medical Record (EMR) systems to ensure accuracy and compliance.
  • Ensure compliance with Department of Health Care Services (DHCS) guidelines.
  • Coordinate and delegate audit assignments to ensure timely completion.
  • Identify and correct documentation discrepancies and errors.
  • Identified and corrected documentation discrepancies and errors, enhancing overall data integrity.
  • Compiled and presented detailed audit reports to management, highlighting findings and recommendations that informed improvements in documentation practices.
  • Utilize Microsoft Office Suite to analyze data, track audit reports and results.

Member Services

1 Year 2 Months
Blue Cross Blue Shield | 05.2022 - 07.2023
  • Remote
  • Confirmed insurance coverage details
  • Checked application status updates
  • Processed insurance claims efficiently

Medical Assistant

1 Year 2 Months
Phoenix Neurology & Sleep Medicine | 10.2017 - 12.2018
  • Administered patient care, including vital signs monitoring and medication management.
  • Assisted in scheduling appointments.
  • Assisted in patient intake processes
  • Conducted preliminary patient evaluations and documented medical histories accurately.

Medical Assistant

5 Months
Lake Havasu Pediatrics | 11.2016 - 04.2017
  • Administered patient care, including vital signs monitoring and medication management.
  • Assisted in scheduling appointments and managing patient flow efficiently.
  • Conducted preliminary assessments, ensuring accurate documentation of patient histories.

Day Supervisor / Caregiver

1 Year 3 Months
Flowers Assisted Living | 12.2013 - 03.2015
  • Assisted elderly with medication management, scheduled appointments, and organized files for efficient access.d
  • Mentored and trained new staff on best practices in resident support and engagement.

Education

Bachelor’s - Healthcare Administration

Pima Medical Institute | Phoenix, AZ | 03-2028

Expected Graduation Date: 03/2028

Associate - Healthcare Administration

Pima Medical Institute | Phoenix, AZ | 07-2021

Graduation Date: 07/2021

Medical Assistant Certification

Pima Medical Institute | Phoenix, AZ | 10-2016

Graduation Date: 10/2016

High School Diploma

Primavera Online High School | Chandler, AZ | 12-2011
Graduation Date: 12/2011

Skills

Front and back office
Error and Discrepancy Identification
DHCS Guidelines & Requirements
HIPAA / OSHA Trained
Insurance Verifications
Appointment Coordination
Patient Intake
Injections / Venipuncture
EKG / ECG
Front / Back Office Skills

Timeline

Quality Assurance Supervisor

Serene Health
09.2023 - CurrentRead More

Member Services

Blue Cross Blue Shield
05.2022 - 07.2023Read More

Medical Assistant

Phoenix Neurology & Sleep Medicine
10.2017 - 12.2018Read More

Medical Assistant

Lake Havasu Pediatrics
11.2016 - 04.2017Read More

Day Supervisor / Caregiver

Flowers Assisted Living
12.2013 - 03.2015Read More

Primavera Online High School

High School Diploma
Read More

Pima Medical Institute

Bachelor’s from Healthcare Administration
Read More

Pima Medical Institute

Associate from Healthcare Administration
Read More

Pima Medical Institute

Medical Assistant Certification
Read More
Eilene Ochoa