Experienced Quality Assurance Supervisor seeking a management position to advance leadership skills and contribute to organizational success. Bringing strong experience in team supervision, workload coordination, employee training, quality assurance auditing, regulatory compliance, and healthcare documentation. Committed to supporting team development, improving processes, maintaining high-quality standards, and ensuring departmental goals and deadlines are successfully met.
Work History
Quality Assurance Supervisor
2 Years 11 Months
Serene Health | 09.2023 - Current
Conducted comprehensive audits of patient data across multiple Electronic Medical Record (EMR) systems to ensure accuracy and compliance.
Ensure compliance with Department of Health Care Services (DHCS) guidelines.
Coordinate and delegate audit assignments to ensure timely completion.
Identify and correct documentation discrepancies and errors.
Identified and corrected documentation discrepancies and errors, enhancing overall data integrity.
Compiled and presented detailed audit reports to management, highlighting findings and recommendations that informed improvements in documentation practices.
Utilize Microsoft Office Suite to analyze data, track audit reports and results.
Member Services
1 Year 2 Months
Blue Cross Blue Shield | 05.2022 - 07.2023
Remote
Confirmed insurance coverage details
Checked application status updates
Processed insurance claims efficiently
Medical Assistant
1 Year 2 Months
Phoenix Neurology & Sleep Medicine | 10.2017 - 12.2018
Administered patient care, including vital signs monitoring and medication management.
Assisted in scheduling appointments.
Assisted in patient intake processes
Conducted preliminary patient evaluations and documented medical histories accurately.
Medical Assistant
5 Months
Lake Havasu Pediatrics | 11.2016 - 04.2017
Administered patient care, including vital signs monitoring and medication management.
Assisted in scheduling appointments and managing patient flow efficiently.
Conducted preliminary assessments, ensuring accurate documentation of patient histories.
Day Supervisor / Caregiver
1 Year 3 Months
Flowers Assisted Living | 12.2013 - 03.2015
Assisted elderly with medication management, scheduled appointments, and organized files for efficient access.d
Mentored and trained new staff on best practices in resident support and engagement.
Education
Bachelor’s - Healthcare Administration
Pima Medical Institute | Phoenix, AZ | 03-2028
Expected Graduation Date: 03/2028
Associate - Healthcare Administration
Pima Medical Institute | Phoenix, AZ | 07-2021
Graduation Date: 07/2021
Medical Assistant Certification
Pima Medical Institute | Phoenix, AZ | 10-2016
Graduation Date: 10/2016
High School Diploma
Primavera Online High School | Chandler, AZ | 12-2011