Proactive and adaptable customer service representative with expertise in complaint handling and data management. Known for fostering positive service experiences and collaborating effectively to enhance operational efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Shaw Industries
Dalton, GA
07.2023 - Current
Resolved customer inquiries through effective communication and problem-solving techniques.
Assisted in processing orders and managing returns to ensure customer satisfaction.
Maintained accurate records of customer interactions and transactions using WorkDay.
Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Collaborated with team members to improve service delivery protocols and streamline operations.
Analyzed customer feedback to identify trends and recommend actionable improvements.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Lift Truck Operator
Shaw Industries
Dalton,GA
01.2024 - 07.2024
Operated lift trucks to transport materials efficiently within warehouse environment
Conducted routine inspections of lift trucks to ensure operational safety and compliance
Collaborated with team members to coordinate product movement and inventory management
Maintained accurate logs of material handling activities to support inventory accuracy