Eirine Charmani
Plano,TX
Summary
11+ year customer service rock star exceeding expectations in healthcare & retail. Welcomes patients/families, masters priorities, builds positive teams. Skilled Hardworking Patient Care Technician med surg unit bringing proven direct support experience developed during healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Patient-focused professional offers support in critical care, pre-op, medical-surgical and post-op cases in medical center environments. Delivers customized education to patients of diverse conditions and backgrounds. Excellent decision-making, time management and communication skills.
Overview
12
12
years of professional experience
Work History
Patient Care Technician
Texas Health Presbyterian Hospital
Dallas, TX
11.2022 - Current
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Assisted with patient transfers from bed to wheelchair or starcher as needed.
- Organized supplies in order to maintain adequate stock levels throughout shift.
- Conducted safety rounds regularly to ensure safe environment for patients.
- Assisted with patient admissions, discharges and transfers.
- Recorded patient conditions and vital signs before and after medical operations.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Collected specimens such as urine samples for testing purposes according to established protocols.
- Reported any observed changes in behavior or physical condition to the nursing staff immediately.
Hostess Hospital
Texas Health Presbyterian Hospital
Dallas, TX
05.2020 - 11.2022
- Food and Nutrition Services Department highlights: Gain a sense of accomplishment by contributing in a teamwork environment.
Receive excellent mentorship, comprehensive training, and dedicated leadership resources.
Fast-paced. High volume, averaging 500 patients per meal period. Diverse and inclusive team, with a focus on exceptional patient care. - Answered incoming calls promptly and courteously.
- Took orders from guests over the phone and in. Entered orders accurately into order-entry system.
- Processed payments from the guest with credit cards, or other payment methods.
- Collaborated with other kitchen staff members to ensure efficient operation of the kitchen during peak hours.
Customer Service Manager
Wallmart
11.2012 - 05.2020
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
Waitress
original pancake house
Dallas, TX
2002 - 09.2007
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Communicated daily specials to customers.
- Enforced safety guidelines for employees and patrons of the restaurant.
Education
No Degree - Health Profession
Collin College
Wylie, TX12.2023
Skills
- Effective Multitasking
- Detail Oriented
- Electronic Charting
- Patient Relationship Building
- Basic nursing care
- Collaboration
- Friendly, Positive Attitude
Timeline
Patient Care Technician
Texas Health Presbyterian Hospital
11.2022 - Current
Hostess Hospital
Texas Health Presbyterian Hospital
05.2020 - 11.2022
Customer Service Manager
Wallmart
11.2012 - 05.2020
Waitress
original pancake house
2002 - 09.2007
No Degree - Health Profession
Collin College
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