PROFESSIONAL SUMMARY
Overview
Work History
Education
Skills
Certification
Timeline

Mackenzie Thomas

VCU Health
Louisa,VA
1
Certification
9
years of professional experience

Dedicated and adaptable professional with experience in healthcare, customer service, hospitality, and education. Skilled in building positive relationships, communicating effectively with diverse individuals, and providing attentive, detail-oriented service in fast-paced environments. Experienced in handling sensitive information, multitasking, problem-solving, and working collaboratively with teams to achieve goals. Brings a strong work ethic, professionalism, and a commitment to creating positive experiences for customers, patients, and students.

Work History

Patient Care Technician

10 Months
VCU Health | 08.2025 - 06.2026
  • Executed routine checks and addressed call lights promptly to enhance patient care.
  • Employed advanced computer systems to enhance patient data documentation and tracking.
  • Assisted patients with eating, bathing, and grooming to promote comfort and independence in daily activities.
  • Documented and relayed updates on patient status to nursing personnel to facilitate effective treatment.
  • Conducted ECG placements, ensuring accurate monitoring and thorough documentation of cardiac arrhythmias.
  • Monitored patient condition and communicated changes to nursing staff to ensure timely interventions.
  • Placed ECGs for observing, monitoring, and documenting cardiac arrhythmias.
  • Performed electrocardiograms under the direction of a licensed practitioner.
  • Fostered mobility with regular turning, positioning, and ambulating of patients.
  • Demonstrated knowledge of infection control related to handwashing and universal precautions.
  • Demonstrated knowledge of universal precautions and infection control protocols when handling specimens and disposing of contaminated materials.
  • Maintained cleanliness of assigned work area according to infection control standards.
  • Maintained chart and filed paperwork, facilitating clerical functions.
  • Provided emotional support to family members, enhancing their ability to cope during stressful situations.
  • Provided emotional support to family members during times of stress.
  • Transferred, admitted, and discharged patients, complying with principles of safe patient handling.
  • Maintained cleanliness and organization of patient care areas, adhering to infection control protocols.
  • Supported nurses in administering medications and treatments as directed, ensuring compliance with procedures.

Patient Care Technician

1 Year 3 Months
VCU Health | 08.2023 - 11.2024
  • Executed routine checks and addressed call lights promptly to enhance patient care.
  • Employed advanced computer systems to enhance patient data documentation and tracking.
  • Assisted patients with eating, bathing, and grooming to promote comfort and independence in daily activities.
  • Documented and relayed updates on patient status to nursing personnel to facilitate effective treatment.
  • Conducted ECG placements, ensuring accurate monitoring and thorough documentation of cardiac arrhythmias.
  • Monitored patient condition and communicated changes to nursing staff to ensure timely interventions.
  • Placed ECGs for observing, monitoring, and documenting cardiac arrhythmias.
  • Performed electrocardiograms under the direction of a licensed practitioner.
  • Fostered mobility with regular turning, positioning, and ambulating of patients.
  • Demonstrated knowledge of infection control related to handwashing and universal precautions.
  • Demonstrated knowledge of universal precautions and infection control protocols when handling specimens and disposing of contaminated materials.
  • Maintained cleanliness of assigned work area according to infection control standards.
  • Maintained chart and filed paperwork, facilitating clerical functions.
  • Provided emotional support to family members, enhancing their ability to cope during stressful situations.
  • Provided emotional support to family members during times of stress.
  • Transferred, admitted, and discharged patients, complying with principles of safe patient handling.
  • Maintained cleanliness and organization of patient care areas, adhering to infection control protocols.
  • Supported nurses in administering medications and treatments as directed, ensuring compliance with procedures.

CNA

2 Years 4 Months
Mary Washington Health Care | 03.2021 - 07.2023

CNA II: starts and removes IVs, blood draws, straight sticks, places foley catheters, straight cath.

  • CNA II: starts and removes IVs, blood draws, straight sticks, places foley catheters, straight cath.
  • Measured patient vital signs, recording body temperature, blood pressure, and heart rate.
  • Provided direct patient care by assisting with bathing, feeding, and grooming to enhance overall comfort and well-being.
  • Responded to cardiac arrest events and provided BLS level CPR.
  • Sanitized medical equipment and rooms daily to ensure a safe environment.
  • Answered call lights to provide emergency treatment and assistance to patients.
  • Monitored patient pain levels and implemented comfort measures, promptly reporting abnormalities to nursing staff for timely intervention.
  • Cleared and sanitized medical equipment and rooms.
  • Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information.
  • Observed changes in patient status and response and immediately communicated concerns to nursing staff.
  • Utilized PPE appropriately and followed patient safety and infection control guidelines.
  • Completed daily documentation and charts regarding patient care and input reports into practice databases.
  • Established trusting relationships with patients and families, offering emotional support to foster a positive care environment.
  • Stocked patient rooms and supply areas to meet patient care needs.
  • Lifted non-ambulatory patients to assist with mobility and prevent falls.
  • Completed in-service training and attended performance improvement meetings.
  • Checked vital signs and recorded intake information to monitor patient stability.
  • Established special connections with patients through empathy and relationship-building techniques.
  • Provided compassionate care to patients, assisting with daily living activities and ensuring comfort.
  • Monitored vital signs and reported changes to nursing staff, contributing to patient safety and well-being.
  • Supported needs of 18+ patients under long-term care.

Music Instructor

3 Years 3 Months
Faith Baptist School | 05.2019 - 08.2022
  • Conducted individual and group lessons, fostering musical talent and confidence.
  • Developed and implemented engaging music curriculum for diverse student groups.
  • Organized school-wide music events, enhancing community engagement and student participation.
  • Collaborated with faculty to integrate music education across other subjects.
  • Assessed student progress, providing tailored feedback to support development.
  • Mentored junior instructors, sharing best practices in teaching methodologies.
  • Enhanced student performance by developing individualized lesson plans tailored to their strengths and weaknesses.
  • Prepared students for auditions for institutions by aiding with music selection, assigning practice hours required for mastery of piece and assessing progress and accuracy in playing.
  • Instructed students in music theory and composition in a classroom environment.
  • Designed engaging practice routines that reinforced essential skills while keeping learners motivated and focused on improvement goals.
  • Established clear expectations and performance goals for each student, resulting in a strong sense of accountability.

Hostess

5 Years 7 Months
Foode | 01.2017 - 08.2022
  • Educated patients and families regarding examination, treatments, and surgical procedures.
  • Applied clean dressings, slings and support bandages.
  • Answered patient call signals, signal lights or bells to determine patient needs.
  • Observed patients' responses, reactions, and changes to medications.
  • Positioned or held patients in position for surgical preparation.
  • Collected blood samples and body fluids to prepare for diagnostic testing.
  • Measured and recorded food, liquid intake, urinary and fecal output to monitor patient health.
  • Gathered specimens including urine, feces, and sputum to assist in patient diagnostics.
  • Reviewed patient dietary restrictions and food allergies to verify appropriate diet.
  • Communicated with patients to ascertain feelings and needs for assistance and social and emotional support.
  • Turned and repositioned bedridden patients to prevent development of bedsores.

Education

High School Diploma

Home School | VA | 05.2016

Skills

Vital signs monitoring
Patient observation
Infection control standards
ADL support
Specimen collection
Telephone communication
Emotional support
Team collaboration
Time management
Attention to detail
Customer service
Effective multitasking

Certification

  • CNA
  • BLS CPR
  • EMT

Timeline

Patient Care Technician

VCU Health
08.2025 - 06.2026Read More

Patient Care Technician

VCU Health
08.2023 - 11.2024Read More

CNA

Mary Washington Health Care
03.2021 - 07.2023Read More

Music Instructor

Faith Baptist School
05.2019 - 08.2022Read More

Hostess

Foode
01.2017 - 08.2022Read More

Home School

High School Diploma
Read More
Mackenzie Thomas