Summary
Overview
Work History
Education
Skills
Timeline
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Neverin Erwin

Kent,WA

Summary

A amiable and dedicated customer service representative with extensive experience in Customer Service following Data Entry. Working diligently to be a solid team player a positive attitude and proven skill in establishing rapport with clients. Relentlessly motivated to maintain customer satisfaction and contribute to company success makes me an asset in whichever role and/or department assigned.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

American Pet Service
Kent, WA
03.2022 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Assisted staff with resolving complex customer issues and implementing targeted solution
  • Cross trained in multiple departments to process customer service requests via phone support, email support, or live chat when needed.
  • Properly diagnosed customer needs and proactively educated them about the features and benefits of company products and services.
  • Guided customers through troubleshooting, navigating the company website or using the the products service using digital tool.
  • Assisted customers by providing confirmations, answering questions and offering general information.

Education

High School Diploma -

Weno High School
Chuuk Micronesia
06-2006

Skills

  • Data Entry
  • Inbound and Outbound Calling
  • Account Updating
  • Sales
  • Support
  • Salesforce
  • Understanding customer needs
  • Creative Problem Solving
  • Order and Refunding Process

Timeline

Customer Service Representative

American Pet Service
03.2022 - Current

High School Diploma -

Weno High School

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Neverin Erwin