EiVonna Martin
Killeen,TX
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
4
4
years of professional experience
Work History
Team Leader
Popshelf
11.2023 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Tagged and prepared new merchandise for retail sales.
- Evaluated customer service staff performance and provided constructive feedback.
- Gathered, organized and input information into digital database.
- Collected, arranged, and input information into database system.
Server Assistant
Lombardo's Trattoria
04.2022 - 10.2023
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Supported fast table turnover by taking customer orders and payments accurately and efficiently.
- Assisted wait staff with timely food delivery and guest requests.
- Greeted customers warmly to provide exceptional customer service.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
Store Associate
Big Lots Stores, Inc.
09.2021 - 11.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma -
STEAM At McCluer South Berkeley
Ferguson, MO05-2023
Skills
- Analytical thinking
- People management
- Effective Communication
- Time Management
- Microsoft Office Suite
- Google Suite
Timeline
Team Leader
Popshelf
11.2023 - Current
Server Assistant
Lombardo's Trattoria
04.2022 - 10.2023
Store Associate
Big Lots Stores, Inc.
09.2021 - 11.2022
High School Diploma -
STEAM At McCluer South Berkeley
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