Ejay Viray
Summary
Skilled Area Manager with experience mentoring and directing new team members.
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Detail-oriented Manager successful in building and motivating dynamic teams while cultivating company culture comfortable for staff and highly productive. Motivated team leader driven to cut company costs and boost revenue through innovative management and sales techniques.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
Work History
Area Manager
Ivy lane corp
Des Moines
05.2023 - Current
- Managed daily operations across multiple retail locations.
- Trained and supervised staff to enhance team performance.
- Implemented inventory management systems to optimize stock levels.
- Coordinated store layouts to improve customer experience and sales flow.
- Conducted regular audits to ensure compliance with company standards.
- Developed training materials for new hires and ongoing staff education.
- Analyzed sales data to identify trends and inform strategic decisions.
- Supervised employees, ensuring optimal productivity.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Inspected store facilities regularly to ensure compliance with safety regulations and standards.
- Developed strategies for increasing sales, market share and customer satisfaction.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Evaluated schedules, orders and forecasts to plan processes and meet timetables.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Supervised business functions, employee staffing, customer retention and financial accountability for stores.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Boosted team morale and overall revenue by creating sales contests.
- Reviewed staffing needs to ensure adequate coverage at all times in stores.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
Store Manager
Ivy lane corp
Lisle
05.2019 - 05.2023
- Supervised daily store operations and ensured compliance with company policies.
- Trained and mentored staff to enhance customer service skills and product knowledge.
- Managed inventory levels and coordinated restocking efforts for optimal product availability.
- Developed promotional displays to attract customers and increase product visibility.
- Resolved customer complaints effectively, maintaining high satisfaction levels in the store.
- Analyzed sales trends to inform merchandising strategies and improve store performance.
- Implemented staff schedules to ensure adequate coverage during peak hours.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Updated and maintained store signage and displays.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Mechanic
Oil depot
Lisle
07.2014 - 05.2019
- Diagnosed mechanical issues using advanced diagnostic tools and equipment.
- Performed routine maintenance on various vehicle systems and components.
- Maintained accurate records of repairs, parts used, and labor hours on work orders.
- Assisted in training junior mechanics on best practices and repair techniques.
- Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
- Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
- Assisted fellow mechanics when necessary during complex repairs.
Team Leader
Julian Electric
Westmont
06.2012 - 05.2014
- Led team in daily electrical installation projects and service calls.
- Coordinated scheduling and resource allocation for multiple job sites.
- Mentored junior technicians in electrical safety practices and troubleshooting techniques.
- Trained staff on new tools and technologies to enhance productivity.
- Maintained a positive work environment that promoted collaboration between team members.
- Offered training and support to keep team members motivated and working toward objectives.
Education
Automotive
Universal Technical Institute
Lisle, IL 05.2012 - 09.2012
Downers Grove South High School
Woodridge, ILSkills
- Inventory management
- Performance analysis
- Staff training
- Sales forecasting
- Managing
- Quick learner
- Leading people
Accomplishments
- 2020 lowest employee turnover
- 2023 top on sales and kings of cars (growth)
- 2024 area manager top performer
Timeline
Area Manager
Ivy lane corp
05.2023 - Current
Store Manager
Ivy lane corp
05.2019 - 05.2023
Mechanic
Oil depot
07.2014 - 05.2019
Team Leader
Julian Electric
06.2012 - 05.2014
Automotive
Universal Technical Institute
05.2012 - 09.2012
Downers Grove South High School