Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric J. H. Caldwell

Communications, Social Media And Customer Service
955 Cranbrook Court Apartment #347, Davis,CA

Summary

Skilled in communications, customer service, and team oriented adept in strategy development and social media management and customer service. Demonstrated expertise in interpersonal communication and donor engagement, enhancing brand presence and fundraising efforts. Proven track record in team leadership and strategic planning, ensuring cohesive brand messaging across platforms.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Communications

Care For Wild
4 2021 - 11.2023
  • Customer service - Emails, Calls, Meetings
  • Represented company at multiple public forums and events.
  • Created and implemented internal and external communication plans to establish consistent and timely messaging and engagement for social media.
  • Developed and implemented short- and long-term communications strategies.
  • Acted as point of contact for inbound media related inquiries
  • Oversaw social media presence and aligned posts to include branding and trending ideas.
  • Strong interpersonal skills
  • Independent worker
  • Social Media growth from 200k to about 700k
  • Direct donor relations which resulted in nearly 100k annually
  • Implemented policies to adhere to compliances

Boba Barista

Boba Time
01.2018 - 04.2019
  • Mastered various front of house tasks including cashier and phone calls.
  • Resolved customer complaints professionally, fostering positive relationships and maintaining brand reputation.
  • Developed strong knowledge of menu offerings, enabling prompt and accurate order taking.
  • Provided personalized recommendations based on customer preferences or allergies, enhancing the overall experience.
  • Back of house tasks such as stocking, prepping, and preparing drinks and food.
  • Became shift lead and led 2-3 coworkers.

Managing Editor

Moorpark College
08.2017 - 12.2017
  • Oversaw publication of digital and print products, aligning multi-media content strategies to maintain cohesive brand identity.
  • Led team of 15 staff writers in production of content for daily online publications and deadline of print for school paper.
  • Proofread, edited, and evaluated final copy to verify content aligned with established guidelines.
  • Conducted editorial meetings with staff members to collaborate and review proposed publication suggestions.
  • Delegated and tracked each staff member's assignments and deadlines.
  • Inspected physical production and manuscript design, maintaining continuity across print and digital products.
  • Handled final proofreading, copy editing and deadlines for on-time deliverables.

Team Member

WaBa Grill
05.2017 - 08.2017
  • Front of house duties that included keeping the dining area clean. Taking calls and cashier.
  • Morning food prep and inventory check.
  • Working under high pressure situations - would take the order and then prepare the food on days when understaffed.
  • Janitorial tasks - keeping the bathrooms clean and front and back of house.

Law Clerk

CIPOLLA, CALABA, MARRONE & WOLLMAN
01.2013 - 08.2016
  • Supported legal team by conducting research, gathering information and interpreting legal documents.
  • Updated firm's database with new information, including policies, client records and financial documents.
  • Assisted attorneys with case organization and administrative tasks.
  • Administrated databases containing client information and vital confidential data to facilitate office operations.

Education

MPPA - Public Policy And Administration

California Lutheran University
Thousand Oaks, CA
03.2021 - Current

Bachelor of Arts - Political Science

Pepperdine University
Malibu, CA
01.2019 - 12.2020

Skills

    Strong written and verbal communication

Interpersonal communicator

Strategy development

Policy writing and Grant writing

Problem-solving skills

Supporting fundraising

Engaging and maintaining donors relations

Social Media Management

Strategic planning

Customer Service

Team work

Timeline

MPPA - Public Policy And Administration

California Lutheran University
03.2021 - Current

Bachelor of Arts - Political Science

Pepperdine University
01.2019 - 12.2020

Boba Barista

Boba Time
01.2018 - 04.2019

Managing Editor

Moorpark College
08.2017 - 12.2017

Team Member

WaBa Grill
05.2017 - 08.2017

Law Clerk

CIPOLLA, CALABA, MARRONE & WOLLMAN
01.2013 - 08.2016

Communications

Care For Wild
4 2021 - 11.2023

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Eric J. H. CaldwellCommunications, Social Media And Customer Service