Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ejiroghene Aremu

Provo,UT

Summary

Dynamic customer service professional with a proven track record at Alorica, excelling in problem resolution and customer relations. Skilled in utilizing CRM software and Microsoft Excel to enhance service quality, I have successfully improved client satisfaction through effective communication and active listening, ensuring compliance and efficiency in all interactions.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Alorica
Utah
  • Assisted customers with inquiries, providing accurate information and resolving issues promptly.
  • Maintained detailed records of customer interactions to ensure service quality and compliance.
  • Collaborated with team members to streamline processes and improve overall customer satisfaction.
  • Utilized CRM software to track customer requests and manage follow-up communications efficiently.

Licensed Benefit Advisor

Willis Towers Watson
Utah
05.2025 - 11.2025
  • Coordinated benefit plan communications to ensure clarity and compliance.
  • Enhanced client satisfaction by providing personalized benefit plans and recommendations.
  • Analyzed and evaluated existing compensation and benefits programs and recommended improvements.

Claims Processor

Okeva
Nigeria
01.2019 - 04.2021
  • Processed claims efficiently, ensuring accuracy and compliance with company policies.
  • Reviewed documentation to verify eligibility and determine claim validity.
  • Communicated with clients to gather necessary information for claims assessment.
  • Resolved discrepancies by collaborating with internal teams and external partners.

Customer Service Representative

Multemedial Telecommunication
Nigeria
01.2016 - 01.2019
  • Adapted quickly to changes in policies and procedures, ensuring adherence to company standards.
  • Evaluated customer feedback to identify areas for improvement in service delivery.
  • Trained new employees on customer service protocols and best practices to enhance team performance.
  • Implemented strategies for handling difficult situations, resulting in improved conflict resolution outcomes.

Education

High School Diploma - Biological Sciences

Dsc Technical High School
Nigeria
06.2010

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Microsoft Excel
  • Complaint handling
  • Payment processing
  • Customer satisfaction measurement

Certification

Life, accident and health, personal lines

Languages

English
Professional Working

Timeline

Licensed Benefit Advisor

Willis Towers Watson
05.2025 - 11.2025

Claims Processor

Okeva
01.2019 - 04.2021

Customer Service Representative

Multemedial Telecommunication
01.2016 - 01.2019

Customer Service Representative

Alorica

High School Diploma - Biological Sciences

Dsc Technical High School