Ekaterina Murtha
Marstons Mills,MA
Summary
Office professional prepared for this role with comprehensive experience in administrative functions, scheduling, and office management. Known for driving efficiency and streamlining processes to support organizational goals. Excels in team collaboration and adapts readily to changing needs, ensuring reliable and consistent performance. Proficient in communication and organizational skills, traits highly valued by employers.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Administrator
One Pointe Home Curators
05.2022 - 11.2025
- Managed daily office operations, ensuring efficient workflow and organization of administrative tasks.
- Maintained office supplies inventory, optimizing procurement processes for cost efficiency.
- Monitored communications and responded to inquiries, providing exceptional customer service to clients and vendors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Assisted in preparation and processing of payroll to facilitate prompt staff payments.
- Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable discrepancies, and conducting timely payments.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Boosted productivity by prioritizing tasks, managing schedules, and coordinating meetings for staff members.
- Implemented filing systems and maintained records management for improved accessibility and compliance.
- Assisted in onboarding new employees, facilitating training sessions on office protocols and software tools.
- Developed standard operating procedures to streamline administrative processes and enhance productivity.
- Collaborated with team members to identify areas for process improvement, contributing to overall operational efficiency.
- Installed and configured operating systems and application software on multiple devices.
- Provided technical support via phone, email, and in-person, enhancing user satisfaction.
- Assisted in training new staff on IT protocols and best practices for system usage.
- Developed documentation for troubleshooting procedures, enhancing team knowledge base.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Performed troubleshooting and repaired office equipment and smart-home devices connectivity such as doorbell and floodlight cameras, digital locks, remote control thermostats.
Assistant Store Manager
Zoe & Co Professional Bra Fitters
04.2019 - 05.2022
- Led team in achieving sales targets through effective staff training and motivation
- Implemented inventory management systems to enhance stock accuracy and efficiency
- Developed customer service strategies to improve client satisfaction and retention
- Analyzed sales data to identify trends and inform merchandising decisions
- Mentored junior staff, fostering professional growth and enhancing team performance
- Streamlined operational processes, reducing overhead costs while maintaining service quality
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Education
Baccalaureate - Linguistics & Management in Tourists Business
Russian-British Institute of Management
Chelyabinsk, Russia06-2016
Skills
- Administrative & Technical support
- Microsoft Office, Adobe Acrobat, Quickbooks Online, Service M8, Wink Reports expertise
- Document design & development
- Staff training & management
- Problem-solving
- Attention to detail
- Multitasking and Organization
- Reliability, Adaptability and Flexibility
- Customer relationship management (CRM)
- Report preparation
- Inventory management
- Project management
Certification
Quickbooks Online
Languages
English
Native or Bilingual
Russian
Native or Bilingual
Interests
Roller-skating Coach
Timeline
Office Administrator
One Pointe Home Curators
05.2022 - 11.2025
Assistant Store Manager
Zoe & Co Professional Bra Fitters
04.2019 - 05.2022
Baccalaureate - Linguistics & Management in Tourists Business
Russian-British Institute of Management