Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Ekaterina Shmarova

Lowell,AR

Overview

14
14
years of professional experience
1
1
Certification

Work History

Bookkeeper

Las Fajitas Mexican Restaurant
01.2013 - Current
  • Accumulated over 7 years of office experience, proficient in handling various types of office equipment and working with Microsoft Office tools
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Maintained financial records of cash/check deposits for multiple restaurant sites, consistently matching with bank account statements.
  • Paid close attention to detail when working with data entry for weekly sales reports, ensuring accurate information.
  • Efficiently managed incoming mail, phone calls, and visitor inquiries to ensure smooth operations.
  • Coordinated with restaurant managers to address data mismatches and missing paperwork

General Clerk

Serco-NA, Inc
12.2020 - 03.2021


  • Completed special projects assigned by management in a timely manner, showcasing adaptability and resourcefulness under tight deadlines.
  • Improved data accuracy by diligently maintaining records and updating information in databases.
  • Ensured confidentiality of sensitive information by adhering to company policies regarding document handling procedures and data protection protocols.
  • Performed data collection calls to gather missing information
  • Worked for 2 part-time seasons (2017, 2020)

Customer Service (Waitress)

Las Fajitas Mexican Grill of Springdale
03.2017 - 05.2020
  • Successfully managed high-stress situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Developed strong connections with loyal clientele
  • Projected a positive outlook and maintaining professionalism, consistently presenting myself with a welcoming smile.
  • Was able to successfully perform in a teamwork environment or independently


Customers Service (Hostess/Cashier)

Diego's Mexican Grill
06.2016 - 11.2017
  • Addressed customer inquiries regarding menu details, seating arrangements, and operating hours.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer's questions, and informed of accurate wait times.

Sales Promoter

PRomo Inc
09.2010 - 05.2011
  • Initial work experience during college
  • Distributed coupons, product samples, and informational brochures to customers.
  • Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
  • Requested contact information from potential customers to provide additional information.

Education

EMT-B

NorthWest Arkansas Community College
Bentonville, AR

International Relationships (Region North America)

Voronezh State University
Voronezh, Russia
05.2011

High School Diploma -

Borisoglebsk Municipal High School #4
Borisoglebsk, Russia
05.2008

Skills

  • Critical decision-making skills
  • Problem-solving abilities
  • Vital signs monitoring
  • CPR and BLS
  • First Aid
  • Accurate data entry and record keeping
  • Customer Service
  • Call Center experience
  • Client Relations

Certification

  • Cardiopulmonary Resuscitation (CPR) - American Heart Association
  • Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
  • Basic Life Support (BLS) Certification - American Heart Association

Languages

English
Full Professional
Spanish
Full Professional
Russian
Native or Bilingual

Timeline

General Clerk

Serco-NA, Inc
12.2020 - 03.2021

Customer Service (Waitress)

Las Fajitas Mexican Grill of Springdale
03.2017 - 05.2020

Customers Service (Hostess/Cashier)

Diego's Mexican Grill
06.2016 - 11.2017

Bookkeeper

Las Fajitas Mexican Restaurant
01.2013 - Current

Sales Promoter

PRomo Inc
09.2010 - 05.2011

EMT-B

NorthWest Arkansas Community College

International Relationships (Region North America)

Voronezh State University

High School Diploma -

Borisoglebsk Municipal High School #4

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Ekaterina Shmarova