Ekaterina Sokolova
Bothell
Summary
Proven track record in enhancing customer satisfaction and sales revenue, notably at RTK, through strategic sales initiatives and exceptional service. Skilled in time management and teamwork, adept at fostering client relationships and executing efficient delivery solutions. Achieved significant improvements in operational efficiency and customer engagement by leveraging both interpersonal and analytical abilities.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DoorDash
01.2024 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Line Cook
World Curry
02.2024 - 05.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
Credit Specialist
Bank Home Credit
10.2019 - 01.2022
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
Server
Tokio City
05.2019 - 10.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Sales Manager
RTK
09.2018 - 08.2019
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Cashier
McDonald's
01.2017 - 02.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
No Degree - English
Internexus Language School
07.2023
High School Diploma -
State Budgetary Educational School
06.2018
Skills
- Positive Attitude
- Customer Service
- Time management skills
- Teamwork and Collaboration
- Safe driving
Languages
Russian
Native or Bilingual
English
Limited Working
Timeline
Line Cook
World Curry
02.2024 - 05.2024
Delivery Driver
DoorDash
01.2024 - Current
Credit Specialist
Bank Home Credit
10.2019 - 01.2022
Server
Tokio City
05.2019 - 10.2019
Sales Manager
RTK
09.2018 - 08.2019
Cashier
McDonald's
01.2017 - 02.2018
High School Diploma -
State Budgetary Educational School
No Degree - English
Internexus Language School
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