Ekaterina Sorokina
Chicago,IL
Summary
Results-driven sales professional with a strong background in customer engagement and sales strategy implementation. Demonstrated success in fostering team collaboration to drive operational efficiency and exceed sales goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Riv Gauche store
St. Petersburg, Russia
05.2019 - 04.2023
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with team members to ensure smooth daily operations.
- Developed strong relationships with customers by providing personalized assistance and support.
Salesperson/Manager on Duty
Cacharel Boutique
St. Petersburg , Russia
04.2017 - 05.2019
- Greeted and assisted customers to foster positive experiences.
- Educated customers about products and services offered by company.
- Implemented innovative sales strategies to enhance customer engagement and drive revenue growth.
- Assisted customers with product selections and styling advice.
- Trained new staff on product knowledge and sales techniques.
Train Attendant
ESP Service Company
St. Petersburg, Russia
03.2014 - 03.2017
- Improved passenger comfort with special items, food distribution and proactive actions.
- Conducted periodic checks of passengers' tickets throughout the journey.
- Ensured cleanliness and safety of train compartments and facilities.
Salesperson
Sephoria
St. Petersburg, Russia
02.2011 - 03.2014
- Resolved customer complaints efficiently, ensuring high levels of satisfaction.
- Engaged customers in meaningful conversations to accurately determine needs.
- Educated customers on product offerings, enhancing shopping experiences.
- Provided tailored service to strengthen customer relationships.
- Greeted customers warmly, fostering positive interactions.
- Maintained comprehensive knowledge of store products and promotions to boost sales.
- Guided customers on the latest product features and benefits, facilitating better choices.
Education
Bachelor of Science - Information and Computer Systems
St. Petersburg State Educational Institutuion
St. Petersburg Russia06-2010
Skills
- Customer relationship management
- Product knowledge
- Issue resolution
- Sales strategy implementation
- Team collaboration
- Conflict resolution
- Adaptive team player
- Customer relations
- Problem resolution
- Retail sales customer service
- Computer proficiency
- Clerical support
- CRM software proficiency
- Promotional support
Timeline
Customer Service Representative
Riv Gauche store
05.2019 - 04.2023
Salesperson/Manager on Duty
Cacharel Boutique
04.2017 - 05.2019
Train Attendant
ESP Service Company
03.2014 - 03.2017
Salesperson
Sephoria
02.2011 - 03.2014
Bachelor of Science - Information and Computer Systems
St. Petersburg State Educational Institutuion