Summary
Overview
Work History
Education
Skills
References
Languages
Distinctions
Timeline
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Ekram White

Everett,MA

Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Energetic, hardworking cashier valued for fast, friendly service and accuracy in handling customers' needs while quickly moving them through the checkout process. Passionate About Serving others, eager to take on new responsibilities and leadership roles. Skilled in managing multiple tasks with frequently changing priorities, meets deadlines and Continuously projects a positive attitude.

Overview

7
7
years of professional experience

Work History

Transit Ambassador

Block by block
Boston, MA
01.2024 - 10.2024
  • Advised passengers of any changes in route scheduling due to construction or weather conditions.
  • Assisted in the enforcement of transit rules and regulations.
  • Conferred with customers by provide information about services.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Assistant customers getting in and out of the train while keeping in contact with OCC.
  • Navigate my surroundings while reporting the condition.
  • Providing safety and security for passengers.
  • Assisting tourists with getting around the city with a welcoming energy.

Cashier

ABP Company
Boston, Massachusetts
01.2019 - 10.2023
  • Company Overview: One of the largest Bakery and Cafe in France and US
  • Scan, bag and load purchases; process cash
  • Check credit card, coupon and voucher transactions and manage daily until opening and closing Procedures
  • Help with stocking & merchandising to maximize sales and provide a pleasant shopping experience
  • Create Exceptional Guest Experiences during Checkout
  • Ensuring that all guests received a warm greeting at the register and thank them for their patronage an offer of assistance if needed
  • Meet Exceeded item-per-hour and Scanning goals (Processing Hundreds of customer's transactions daily) While balancing drawer at the end of each shift
  • One of the largest Bakery and Cafe in France and US
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Answered customers' questions and provided information on store procedures or policies.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.

Aircraft Cleaner

Triangle Service
Boston, Massachusetts
01.2019 - 04.2023
  • Responsible for cleaning aircrafts and security check flights
  • Inspect all placards and stencils on three or more aircraft like SY252, FI631 create non-routine wrecks and ordered damaged parts improper damage
  • Cleaned the airplanes, teamwork was mandatory
  • Cleaning and security search of aircraft interiors per client specifications, vacuum dust, clean bathrooms, fold blankets, change pillow cases, empty program
  • Restocked lavatory supplies such as soap dispensers, paper towels according to airline specifications.
  • Communicated with flight dispatch personnel regarding incoming or outgoing aircraft.
  • Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.

Patient Care Attendant

Nursing Group
Bole, Addis Ababa
07.2017 - 11.2018

Assisting patients with their daily needs like making sure they're taking th

  • Assisted nursing staff in providing basic care services to residents.
  • Followed safety protocols related to handling hazardous materials .
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Provided emotional support to family members during difficult times.
  • Assisted clients with maintaining good personal hygiene.
  • Organized oral medications for clients following dosage and schedule requirements.
  • Recorded client status progress and challenges in logbooks and reports.
  • Checked food trays for accuracy of diet orders prior to serving meals.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Education

High School or Equivalent - General Study

Canarsie High School
Edget Chora, Ethiopia
01.2018

Skills

  • Cash Register Transactions
  • Retail Front-End Operations
  • Cashier Audits & Reports
  • Customer Service Excellence
  • Compliant Resolution
  • Loss Mitigation
  • Shrink Reduction
  • Stocking and Merchandising
  • Strong Organizational Skills
  • Written Communication
  • POS System
  • Drawer Balancing
  • Inventory Management
  • Store Opening & Closing Procedure
  • Safety awareness
  • Disability awareness
  • Language proficiency
  • Passenger assistance
  • Refunds processing
  • Positive Language Use
  • Problem resolution
  • Conflict resolution
  • POS systems and ordering platforms
  • Service upsells
  • Employee coaching
  • Market awareness
  • Goal setting
  • Teamwork and collaboration
  • Attention to detail
  • Problem-solving

References

  • Yosef, ADP Café & Bakery, +1(857)615-4584
  • Erica, Triangle Service, +1(617)406-8114

Languages

  • English
  • Arabic
  • Amharic

Distinctions

  • Employee of the Month, As the Stores first associate to win 'Employee of the month' within 6 weeks of hire.
  • Integrity Award, Honored with 'Integrity Award' for using downtime to clean and organize work area.

Timeline

Transit Ambassador

Block by block
01.2024 - 10.2024

Cashier

ABP Company
01.2019 - 10.2023

Aircraft Cleaner

Triangle Service
01.2019 - 04.2023

Patient Care Attendant

Nursing Group
07.2017 - 11.2018

High School or Equivalent - General Study

Canarsie High School
Ekram White