El Al-Rashdan
Counselor
Champaign,IL
Summary
Dedicated professional with strong background in providing evidence-based counseling services to individuals. Skilled in assisting the development of treatment plans, communicating effectively and documenting progress. Committed to advocating for mental health and well-being of clients.
Overview
3
3
years of professional experience
2
2
Certification
Work History
Youth Counselor
Cunningham Children's Home
09.2023 - Current
- Deescalated crisis situations to increase safety and stability of group home.
- Helped youth develop healthy coping mechanisms and reflect on themselves through personal writing prompts.
- Monitored youth behavior overnight and ensured building security.
- Maintained accurate daily documentation of youth progress in line with reporting requirements.
- Worked varied hours to meet needs of different units with 25 clients.
Youth Counselor
Boys And Girls Club
03.2023 - 11.2023
- Provided crisis intervention and emotional support to youth.
- Coordinated over 50 youth programs and activities to enhance life quality and self-esteem.
- Monitored youth behavior and offered guidance and support for positive change.
- Supervised individuals in small group atmosphere to cultivate safety, independence, and structure.
- Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
Front Desk Clerk
University Of Illinois Housing
08.2021 - 01.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process mail, check-ins and check-outs.
- Maintained secure building and resolved health and safety emergencies.
- Trained 5 new staff members in customer service techniques and dormitory operations.
- Resolved client complaints in timely manner.
Front End Cashier
Pete's Fresh Market
04.2021 - 08.2021
- Helped customers complete purchases, locate items, and resolve issues.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Approached every question or concern with calm and level-headed approach.
- Mentored 3 new team members on sales software system.
Education
Bachelor of Science - Psychology - Cognitive Neuroscience
University of Illinois At Urbana-Champaign
Champaign, IL12.2023
Skills
- Care Coordination
- Therapeutic Crisis Intervention
- Behavioral Observation
- Critical Thinking
- Active Listening
- Rapport Building
Certification
- First Aid/CPR Certified
- TCI Certified
Additional Information
Beginner's proficiency in MATLAB.
Languages
Arabic
Limited Working
Timeline
Youth Counselor
Cunningham Children's Home
09.2023 - Current
Youth Counselor
Boys And Girls Club
03.2023 - 11.2023
Front Desk Clerk
University Of Illinois Housing
08.2021 - 01.2023
Front End Cashier
Pete's Fresh Market
04.2021 - 08.2021
Bachelor of Science - Psychology - Cognitive Neuroscience
University of Illinois At Urbana-Champaign