EL-bashir Muhammad
Capitol Heights,,MD
Summary
Work Achievements
- Consistently recognized for reliability at Raising Cane’s and Checkers, handling rush-hour shifts without errors.
- Promoted from server to utility at Woodleigh Lane, showing trust from supervisors and adaptability to new responsibilities.
- Maintained strong relationships with residents and staff, earning positive feedback for patience, kindness, and teamwork.
- Trained and assisted new team members, helping them adjust quickly to the workflow.
Academic & ROTC Achievements
- Balanced work and studies successfully while pursuing a Psychology major.
- Active ROTC member, demonstrating discipline, leadership potential, and commitment to service.
- Developed strong physical and mental resilience through ROTC training.
Personal Achievements
- Fluent in five languages (Hausa, Yoruba, Igbo, Fula, Arabic)—a rare skill that sets you apart in communication and cultural awareness.
- Built a reputation as a team player across multiple jobs and environments.
- Ambitious and goal-driven, always seeking growth opportunities in school, work, and personal life.
Overview
5
5
years of professional experience
Work History
General Utility Worker
Erickson Senior Living
Woodleigh
06.2023 - Current
- Facilitated smooth operations during staff absences by cross-training in multiple roles, providing consistent service despite unforeseen circumstances.
- Enhanced team performance by assisting coworkers with various tasks, promoting collaboration and camaraderie.
- Installed, maintained and repaired variety of public utility fixtures such as sewers, storm drains and water supply systems.
- Maintained manholes, catch basins, pump stations, reservoirs and other water services facilities by maintaining and repairing piping.
- Advanced workplace safety initiatives with proactive hazard identification and reporting practices that reduced incident rates over time.
- Demonstrated adaptability by quickly mastering new tasks as needed, providing versatile support to team members and management alike.
- Aided in cost reduction strategies through efficient use of resources and supplies, contributing to overall company savings.
A-Class Concierge Services LLC
Concierge
1001 New Jersey Avenue Southeast
01.2023 - 09.2026
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Director of First Impressions
Concierge Services
001 New Jersey Avenue Southeast
01.2024 - 09.2025
- Organized office events and meetings, ensuring seamless execution and participant satisfaction.
- Conducted regular inventory checks of office supplies and equipment, ensuring optimal availability of resources at all times.
- Assisted in the onboarding process for new employees, contributing to a smooth transition into their roles.
- Contributed significantly to the development of policy updates regarding visitor access control within the premises.
- Participated actively in continuous improvement initiatives aimed at streamlining front desk functions for maximum efficiency.
- Maintained an organized front desk area to create a pleasant environment for all visitors.
- Showed worth to visitors by giving undivided attention.
- Provided reliable backup support during staff absences or peak periods, demonstrating adaptability and teamwork skills.
Crewmember
Checkers & Rally’s
9005 Central Ave, Capitol Heights, MD 20743
02.2022 - 10.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Enhanced team productivity by maintaining a clean and organized workspace for crew members.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
Education
Medicinal Chemistry
Towson University
Baltimore, MDSkills
- Hand tools usage
- Loading and unloading
- Heavy lifting
- Cleaning procedures
- Work area setup
- Waste disposal
- Dishwashing
- Welding techniques
- Supply restocking
- Plumbing repairs
- Assembly line
- Component replacement
- Basic repair skills
- Machinery repair
- Maintenance support
- Painting techniques
- Teamwork
- Willing to learn
- Hand and power tool use
- Time management
- Attention to detail
- Problem-solving abilities
- Cleaning and sanitizing
- Reliability
- Critical thinking
Languages
Hausa
Native or Bilingual
English
Native or Bilingual
Education
true
Timeline
Director of First Impressions
Concierge Services
01.2024 - 09.2025
General Utility Worker
Erickson Senior Living
06.2023 - Current
A-Class Concierge Services LLC
Concierge
01.2023 - 09.2026
Crewmember
Checkers & Rally’s
02.2022 - 10.2023
Medicinal Chemistry
Towson University